Top Remote Operations & Support Jobs in Philadelphia, PA

Lead resolution of high-severity post-sales escalations: investigate and reproduce complex networking and software issues, run customer calls, collect logs and evidence, create engineering-ready handoff packages, identify systemic patterns, and improve tooling and runbooks to raise Support's technical capability.

Handle high-volume inbound phone calls remotely for many client businesses, enter accurate call messages, use cloud-based tools across multiple screens, provide friendly professional service, troubleshoot minor computer issues, and work reliably from a quiet home workspace.

The Senior Manager, Quoting leads the quoting and pricing strategy, ensuring alignment with financial goals, develops pricing frameworks, monitors quoting performance, and drives operational excellence in quoting processes, while also overseeing a high-performing team and leading cross-functional initiatives.

Provide advanced Tier 3 Vertica support: independently troubleshoot escalated customer issues, perform root-cause analysis and performance tuning, use Vertica Management Console, mentor junior engineers, and work with Linux, SQL, cloud object storage, networking, and Kubernetes.

Administer and maintain CRM and GTM systems, manage integrations and data quality, co-administer DealHub CPQ, support system modernization and migrations, resolve revenue-blocking issues, and document and enable sales users.

Coordinate between customers and field agents to ensure timely, accurate order fulfillment; handle inquiries/escalations; meet productivity goals; track orders and generate reports; improve tracking systems.

Freelance US-based English transcribers to transcribe audio for an education client. Work 10–20 hours/week from late February to mid-May. Must complete paid training (speed test, two rounds ≈8–10 hours). Requirements: native-level English, US residency, prior transcription experience, 55+ WPM typing. Rate $20/hour. Must have headphones, computer, and high-speed internet.

Provide high-level administrative support to C-suite and senior executives: manage schedules, travel, meetings, documents, expenses, stakeholder communications, minute-taking, and special projects while maintaining strict confidentiality.

Develop and deliver continuing education for insurance professionals, create and update course content on statutory and GAAP accounting, answer technical client questions, collaborate with instructors and coordinators, manage content library, deliver training in-person and via webinar, and support client relationships. Role requires travel and may include background check and drug test.

Analyze and troubleshoot proprietary CRM software issues using SQL and web tools; recommend code fixes and design input; investigate defects and performance problems; evaluate enhancement requests; document root cause analysis; coach helpdesk staff and coordinate fixes and testing with development and QA teams.