Top Remote Operations & Support Jobs in Philadelphia, PA

Provide first-line remote technical support to students and parents for devices and learning platforms via email, chat, ticketing, and phone. Troubleshoot hardware/software/connectivity across Mac, Windows, iOS, and Chromebooks, escalate complex issues, maintain knowledge base articles, and report on ticket volume and trends. Weekend coverage and clear written communication required.

Handle escalated inbound calls and provider communications, research payer systems for refund/claim questions, log and return voicemails, monitor email/chats, escalate issues, meet quality/productivity standards, and comply with HIPAA.

Hands-on leader owning CRM (Salesforce) and commercial systems roadmap, managing platform development/configuration, integrations, and vendor delivery. Leads a small team of admins/analysts, coordinates cross-functional stakeholders, oversees release management, documentation, training, and pilots AI use cases to improve sales effectiveness and commercial operations.

Owner-operator role to build and run core operational domains for rapid market expansion. Diagnose chaotic problems, design processes, tooling, metrics, and documentation, deliver measurable improvements, hand off systems, and repeat. Work directly with leadership with real operating authority toward GM-level ownership.

Consult with clients to craft personalized itineraries, research destinations and accommodations, manage bookings and updates using booking platforms, provide responsive customer service, resolve issues, and stay current on travel policies and trends.

The CEO will lead a restaurant organization, responsible for strategic direction, operational oversight, financial performance, and fostering a strong culture across all locations.

The Process Safety Specialist provides guidance for process safety improvements, conducts assessments, ensures compliance with safety standards, and communicates with clients effectively while managing projects and deadlines.

Maintain, optimize, and support client package-based applications (e.g., SAP/Oracle). Customize core modules, contribute to technical and business blueprints, perform unit and integration testing, deliver end-user training, and support vendor management and solution design.

Lead and scale internal business functions (HR, finance, payroll, legal, compliance, executive support). Drive operational strategy with the CEO, manage cross-functional teams, improve systems/processes, oversee payroll and financial reporting, manage external counsel, and serve as escalation point to ensure compliant, scalable operations in a high-growth logistics startup.

The National Account Project Manager oversees the management of 450-550 national account projects, coordinating order processing, installations, and customer communications. Responsible for tracking project statuses, ensuring timely execution, and collaborating across teams to resolve issues.