Top Remote Operations & Support Jobs in Philadelphia, PA

Supports troubleshooting and resolution of complex client technical issues across enterprise applications, databases, APIs, web services, and cloud environments. Provides customer-facing assistance during implementation and ongoing support, documents solutions, contributes to knowledge bases, collaborates with internal teams, and participates in training, projects, and on-call rotations.

Volunteer Discord moderator responsible for enforcing community guidelines, reviewing user content, answering member questions, fostering positive engagement, planning events, and supporting server growth. Attend biweekly meetings, respond to messages within 24 hours, contribute ideas to improve moderation and community dynamics, and help execute outreach and promotional plans. Minimum 8 hours/week for at least six months.

Provides high-level administrative and executive support to assigned clients, including inbox and calendar management, scheduling, correspondence, research, data entry, social media management, expense reporting, meeting coordination, and project organization. Serves as the primary client contact, maintains proactive communication, tracks billable hours, manages recurring tasks, and supports timely project completion. The role requires autonomous work, strong organization, responsiveness, and availability during client business hours.

Analyzes IT business processes, identifies workflow improvements, manages operational incidents, documents requirements and procedures, supports user acceptance testing, and collaborates with technical and business stakeholders. The role performs root-cause analysis, develops functional specifications, supports IT projects, ensures alignment with business requirements, and mentors junior analysts on business analysis practices.

Coordinates onboarding and offboarding for personnel, including facility, IT, and vessel access. Manages eQIP, SF-85, fingerprinting, background investigation, CAC/PIV, and credentialing documentation. Prepares personnel forms, recruitment packages, and contract files; enters data into NOAA administrative systems; and develops, reviews, and maintains SOPs, process workflows, instructional manuals, and technical documentation.

Provides administrative and operational support to organizational centers by managing calendars, budgets, contracts, invoices, records, databases, shared drives, internal reporting, and team documentation. Coordinates with finance, procurement, and internal and external stakeholders while tracking deadlines, metrics, renewals, and workstream updates. The role requires strong organization, communication, multitasking, and proficiency with Microsoft Office Suite, Box, Notion, and SharePoint in a hybrid office environment.

The Business Analyst gathers and documents requirements, analyzes business processes and data, develops functional specifications and business cases, and recommends improvements. The role facilitates stakeholder workshops, collaborates with developers and project managers, supports project planning and reporting, conducts user acceptance testing, creates training materials, and helps ensure information systems meet business, accessibility, security, and compliance needs.

Own and improve the organization’s internal operating systems. Lead scorecard, OKR, and KPI implementation; translate strategy into measurable goals; develop operational frameworks and policies; optimize cross-functional processes; identify bottlenecks and risks; and manage the technology stack. The role requires hands-on strategic execution, documentation, training, communication, and organization-wide adoption in a distributed APAC-based team.

Manage deal desk operations across Sales, Legal, Finance, and Accounting. Enforce discount governance, approval frameworks, contract standards, and pricing integrity while supporting complex deal structures. Oversee DocuSign order forms, quote-to-cash workflows, system alignment, revenue recognition requirements, and process improvements as the company transitions to outcome-based pricing.

Leads the HubSpot marketing technology ecosystem for franchise development, managing marketing automation, CRM operations, lead nurturing, lifecycle campaigns, integrations, data quality, reporting, attribution, and analytics. Partners with Marketing and Sales leadership to improve lead quality, conversion rates, pipeline velocity, and revenue performance. Oversees integrated campaigns across email, SMS, webinars, events, advertising, landing pages, and forms while optimizing processes through testing, automation, and AI-enabled solutions.