Top Remote Operations & Support Jobs in Philadelphia, PA

Lead cross-functional business operations focused on client lifecycle, deal desk/pricing, implementation, and utilization. Manage 1-2 direct reports, resolve complex client escalations, own company workstreams, and optimize processes and tooling to improve scalability and financial outcomes.

Lead data-driven analyses and cross-functional operational initiatives to improve patient conversion, provider utilization, and operational efficiency. Build reporting infrastructure and dashboards with Product and Data, define metrics, and partner across Operations, Clinical, Finance, and Commercial to implement and measure process improvements and scalable insights.

Lead the technical strategy for reverse logistics, focusing on processes for drones. Collaborate on initiatives that enhance efficiency and quality control. Analyze data and create documentation for technical projects.

Take escalations from L1 and the ticket queue to resolve moderately complex issues (data validation, workflows, configuration). Use SQL to investigate data and validate reports, document findings, escalate cleanly to L3, expand the internal knowledge base, assist frontline support as needed, and apply basic scripting (Python/JavaScript) to reproduce or check issues.

The role involves developing global pricing and market access strategies for Solid Tumor pipeline products and ensuring alignment with payer needs through cross-functional collaboration.

Investigate card transaction disputes (fraud and non-fraud), determine eligibility under card-network rules, manage intake-to-resolution, collect evidence, communicate with customers and partners, escalate fraud or account-takeover cases, maintain records, and use AI/automation to improve dispute processes and efficiency.

Support day-to-day business systems operations with focus on EDI monitoring, NetSuite testing/validation, data cleanup, and issue resolution. Investigate EDI and flat-file data issues, execute test cases, perform pre/post-deployment and regression testing, document results, and provide backup NetSuite admin and operational ownership across processes.

Perform commercial title searches and examinations for single and multi-property transactions; verify legal descriptions, analyze public records (deeds, liens, leases), prepare title commitments/reports, resolve discrepancies, and collaborate with underwriters and clients to ensure accurate, timely closings.

The Chief of Staff will facilitate strategy execution, improve operational frameworks, and enhance cross-functional alignment within the Data organization at Coursera.

Manage end-to-end SSP partner operations including domain approvals, placement ID setup, inventory configuration, blocklist implementation, ads.txt auditing, performance analysis, partner troubleshooting, and cross-functional documentation to optimize publisher yield and compliance.