Fabric Administrator

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us — and helped us grow a team that now serves over 180,000 learners worldwide.

Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.

Make an impact — from near or far

At SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming.

We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions. Employees must reside in, and work from, one of the above approved states.

The opportunity

The System Administrator is responsible for monitoring, configuring, managing, supporting and improving various university systems. This position performs administrative tasks, ensures data integrity, and works with third parties to identify opportunities for improvement.

#LI-Remote

Primary Duties and Responsibilities:

• Maintain systems that support business needs, while ensuring the highest level of data security.
• Work collaboratively with internal and external stakeholders to identify, implement, and support additional opportunities to productively add and support new product and service roll-outs.
• Maintain communication around issues and opportunities; communicate across organizational boundaries from system end users through senior management.
• Prepare documentation and explain technical projects; develop diagrams, charts and data to explain complex topics such as data flow, system utilization, and trends
• Translate user requests into workable requirements, document specifications, and test cases, and schedule work into sprints.
• Work to continuously improve administrative solutions to reduce cost intensive maintenance and support activities.
• Support a Service Level Agreement (SLA) based administrative model in partnership with outsourced development resources.
• Support the ongoing maintenance and development of system and process documentation.
• Perform day-to-day ServiceNow administrative tasks and address production support issues (e.g. unlocking/resetting passwords, modifying data, and creating ad hoc reports, etc).
• Fulfill application requests for service from business users escalated through the help desk.
• Other duties and responsibilities as assigned. Job duties and responsibilities can change at any time, with or without notice.

What We're Looking For:

• 2 years of experience working in an application support role.
• Bachelor's degree in computer science, information systems, or related field.
• Experience analyzing business, operational, or technical issues and documenting findings, risks, dependencies, and recommended solutions.
• Experience communicating technical and non-technical information to multiple stakeholder groups through written documentation, presentations, meetings, or training sessions.
• Experience administering, configuring, or supporting a Software-as-a-Service (SaaS) platform, including user management, system configuration, reporting, workflow administration, or troubleshooting.
• Experience managing multiple concurrent projects, requests, or support activities while meeting deadlines in a fast-paced environment.
• Experience identifying process improvement opportunities and implementing changes that improved efficiency, quality, user experience, compliance, or operational outcomes.

We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for.

Compensation

Exceptional benefits (because you’re exceptional)

You’re the whole package. Your benefits should be, too. As a full-time employee at SNHU, you’ll get:

• High-quality, low-deductible medical insurance

• Low to no-cost dental and vision plans

• 5 weeks of paid time off (plus almost a dozen paid holidays)

• Employer-funded retirement

• Free tuition program

• Parental leave

• Mental health and wellbeing resources