Top Remote Operations & Support Jobs in Philadelphia, PA

Build and lead Polymarket’s fraud operations function, including investigation workflows, SOPs, case routing, escalation paths, SLAs, QA processes, and reporting. Manage Fraud Analysts and BPO partners, oversee performance and capacity, investigate fraud typologies, identify process bottlenecks, and partner with Product, Engineering, Data Science, Compliance, and Fraud Strategy to improve detection, automation, and prevention.

Leads a 24x7 managed IT services practice across Service Desk, NOC, SOC, field services, and project delivery. Oversees service quality, operational metrics, escalations, capacity, utilization, financial drivers, and continuous improvement. Builds and develops high-performing teams, manages client health and executive escalations, supports retention and growth, and partners across Sales, PMO, Client Experience, and other practices to deliver consistent client outcomes.

Leads complex operational analysis and issue resolution for MoneyPass network operations. Responsibilities include root-cause analysis, tactical planning, stakeholder collaboration, compliance enforcement, dispute and arbitration review, contract and pricing tracking, client communications, invoicing support, and validation of pricing and interchange setups. The role also supports AI adoption, operational process improvements, and data-driven recommendations to senior management.

Provides configuration management, technical writing, documentation, change management, and knowledge management support for cybersecurity and IT programs. Develops and maintains technical artifacts, configuration items, baselines, repositories, procedures, diagrams, reports, and training materials. Ensures documentation is accurate, version-controlled, accessible, compliant with government standards, and synchronized with approved system configurations. Coordinates reviews, approvals, change control, quality assurance, and stakeholder communications throughout the project lifecycle.

Owns V2’s internal consulting operations, process improvement, reporting, project coordination, vendor and software lifecycle management, security governance, audits, and IT initiatives. The role manages penetration testing, data retention, access provisioning, platform administration, AI-enabled workflow development, product evaluations, renewals, and policy updates. It partners closely with operations and IT leadership while providing hands-on support across business processes, enterprise SaaS systems, compliance, and technology strategy.

Supports and enhances a pension administration system by gathering requirements, documenting processes, analyzing issues, coordinating with stakeholders and vendors, and conducting functional, integration, regression, and user acceptance testing. Performs data validation, reconciliation, reporting, process improvement, change management, and implementation support. The role also tracks defects, risks, decisions, dependencies, and project activities while ensuring system changes meet business and operational needs.

Provides first-line technical support to residential and small business customers for voice, data, security, video, broadband, and phone services. Troubleshoots issues, documents customer interactions, monitors outages and maintenance events, identifies root causes, implements solutions, and escalates unresolved problems. The role requires managing multiple support tickets, communicating technical information clearly, and working scheduled nights, weekends, and holidays. The position is remote but includes in-person training in High Point, North Carolina.

Oversees research administration for complex radiology divisions, including grant and contract submissions, post-award activities, budgets, payroll, purchasing, personnel administration, compliance, and operational procedures. Supervises and trains staff, supports hiring and salary planning, monitors research policies, maintains records, coordinates with internal and external partners, and advises leadership on process improvements and special projects.

Manages high-volume SSDI claim interactions by communicating with clients, colleagues, and government agencies; reviewing claim files; completing applications and documentation; handling phone queues; and supporting Client Advocates. The role requires accurate data entry, confidentiality, sound judgment, organization, empathy, and strong telephone communication. It includes paid training and is designed to develop employees into independent Client Advocates.

Own subscription, renewal, billing, procurement, CRM, account access, reporting, and operational KPI administration for the Market Insights business. Coordinate with Finance on receivables, validate commercial and financial data, support customer and prospect inquiries, troubleshoot account issues, and conduct business development research. The role requires strong attention to detail, financial fluency, independent judgment, and comfort using CRM, financial, productivity, and AI tools.