Top Remote Operations & Support Jobs in Philadelphia, PA

Provide administrative support across multiple entities: manage vendors and purchases, maintain office presentation, plan events, use CRM and eFiling, manage DocuSign templates, update internal charts, assist sales/marketing and perform executive-assigned duties.

Investigate health insurance claims to identify recoverable losses from third parties, document findings in systems, negotiate with members/adjusters/attorneys, review contracts, prepare expense spreadsheets, and process recovery payments.

Configure and validate client benefit setups, manage eligibility files and integrations, ensure claims processing readiness, support go-lives and rollovers, collaborate with onboarding, product, and engineering, and maintain configuration documentation and process improvements.

Investigate and resolve complex commercial liability claims (typically >$250K). Determine coverage, set loss estimates, direct investigations, negotiate settlements, control costs, recommend litigation, and serve as expert witness. Mentor staff, perform peer reviews, support catastrophe response, and develop client relationships for business development.

Process and verify payroll contribution data for 401(k) plans, ensure timely accurate contributions, reconcile discrepancies, troubleshoot integrations, support cross-functional inquiries, and contribute to process improvements and project work.

Analyze user requirements and implement systems for moderately complex healthcare processes. Manage small-to-moderate projects, coordinate project teams, provide training and guidance, and maintain schedule and professional support across a multi-facility organization.

Lead data management for client migrations by validating and documenting client information, coordinating setup with stakeholders, maintaining audit-ready records, communicating conversion changes to clients, supporting special projects, improving processes, monitoring performance, and escalating risks to resolution.

Provide high-trust executive support to the CIO and two VPs: manage complex calendars across time zones, coordinate travel, prepare briefs and agendas, take notes and track follow-ups, handle expenses and administrative tasks, triage Slack and inbound requests, and collaborate with a tight-knit EA team in a fast-paced remote environment.

Conduct SOP adherence audits, test internal controls, analyze quality data and KPIs, document findings, support root cause analysis, create dashboards/reports, investigate escalations, and collaborate with business leaders on corrective actions and continuous improvement.

Provide bilingual (English/Spanish) technical support to merchants, troubleshooting POS systems, payment processors, networking, Windows and iOS issues via phone and email. Manage escalations, collaborate with sales and product teams, maintain/update documentation and support collateral, and deliver high customer satisfaction while working flexible hours and meeting connectivity requirements.