Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Are you ready to build a meaningful career while helping people navigate one of the most difficult moments in their lives? Brown & Brown Absence Services Group is hiring a Claims Management Associate to join our Social Security Disability Insurance (SSDI) team.
As a Claims Management Associate, you’ll learn our systems, build real expertise in the SSDI claims process, and develop the skills that drive success here: juggling a high volume of client interactions, exercising sound judgment on each claim, and staying organized as priorities shift throughout the day.
This position is designed as a developmental pathway to the Client Advocate role where you will independently manage a caseload of clients and guide them through the SSDI claims process.
WHO IS RIGHT FOR THE ROLE:
To be successful in this role, you must meet the following qualifications. Reasonable accommodations may be made for qualified individuals with disabilities.
Drive claims forward across every touchpoint.
- Regularly interface with clients, colleagues, & government agencies to drive successful claim outcomes and create a positive client experience
- Handle key steps throughout the duration of a claim - including, but not limited to: inbound/outbound transactional calls, reviewing claim files, and communicating with the assigned Client Advocate
- Effectively manage an assigned phone queue & multi-task
Deliver clear, efficient service on every call.
- Provide patient customer service on every client call, ensuring clients feel well-informed while moving through calls efficiently
- Be sensitive to the various physical and mental health conditions clients may be experiencing when discussing their claim over the phone
- Complete applications and other key claim documents thoroughly and comprehensive
- Support our client advocacy team by building positive, trusting relationships
Essential duties and skills needed
- Demonstrated ability to maintain confidentiality and exercise sound judgment when handling sensitive information.
- Strong verbal communication and telephone skills.
- Excellent typing, data entry, and documentation skills with a high degree of accuracy and attention to detail.
- Strong organizational skills with the ability to manage multiple tasks and priorities in a fast-paced environment.
- Proficiency with Microsoft Office and the ability to quickly learn new systems and technology.
Work, or related field preferred
- Experience managing a high volume of inbound and outbound client interactions in a fast-paced environment
- 1-2 years of experience managing claims or cases through multi-step processes, ideally within Social Security, disability, or a related claims environment
- Experience using Salesforce or a comparable case management/CRM platform to track and progress high-volume caseloads preferred
Additional Job Information
- Remote or in-office work opportunity available
- Laptop / equipment provided
- $18 / hr hour
- 40 hrs / M-F 9am - 6pm EST
- Paid Mandatory 3-Week Training - Hire Date Scheduled for Tuesday, 10/13/2026
Teammate Benefits & Total Well-Being
We go beyond standard benefits, focusing on the total well-being of our teammates, including:
- Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
- Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.
Brown & Brown Absence Services Group, LLC is focused on adding value across the absence continuum. Our services include SSDI Advocacy Services, Claims Management Solutions, Talent Solutions, and Disability Advisory Services. We are part of Brown & Brown Insurance, a leading insurance brokerage firm with more than 80 years of proven success and thousands of teammates. Our teammates are truly what makes our success possible!
Pay Range
18 - 18 HourlyThe pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.
Teammate Benefits & Total Well-Being
We go beyond standard benefits, focusing on the total well-being of our teammates, including:
- Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
- Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.
Recruiting Vendor Disclosure Statement
Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.
The Power To Be Yourself
As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.
Skills Required
- Strong verbal communication and telephone skills
- Excellent typing, data entry, and documentation skills with accuracy and attention to detail
- Strong organizational skills and ability to manage multiple tasks and priorities in a fast-paced environment
- Ability to maintain confidentiality and exercise sound judgment with sensitive information
- Proficiency with Microsoft Office and ability to quickly learn new systems and technology
- Experience managing high-volume inbound and outbound client interactions in a fast-paced environment
- One to two years of experience managing claims or cases through multi-step processes, ideally in Social Security, disability, or a related claims environment
- Experience using Salesforce or a comparable case management or CRM platform
Brown & Brown Insurance Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Brown & Brown Insurance and has not been reviewed or approved by Brown & Brown Insurance.
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Healthcare Strength — Healthcare offerings are broad, spanning medical/Rx, dental, vision, life, disability, and added programs alongside Lyra access with up to eight no‑cost coaching or therapy sessions for teammates and covered dependents. Breadth extends to fertility/adoption solutions, second‑opinion services, diabetes care, and Medicare advocacy.
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Retirement Support — The 401(k) program includes an employer match up to 4% (100% of the first 3% plus 50% of the next 2%) with immediate vesting. Savings support is positioned as a core element of the total‑rewards package.
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Equity Value & Accessibility — An Employee Stock Purchase Plan is available, and the company emphasizes an ownership mindset with a large share of teammates as shareholders. This creates accessible equity participation alongside retirement savings.
Brown & Brown Insurance Insights
What We Do
Brown & Brown Insurance provides risk management solutions to help protect what our customers value most. Our four business segments offer insurance products and services to businesses and individuals. Our culture is built on integrity, innovation, superior capabilities, and discipline. We view insurance differently and use our experience, carrier relationships, and principled customer focus to deliver first-class service and solutions. Becoming a Brown & Brown teammate introduces you to a career with virtually unlimited possibilities. We think of ourselves as a team, so we have teammates—not employees. We strive to attract people who are competitive, driven, and disciplined. Our unique company culture of meritocracy rewards self-starters and those committed to doing what is best for our customers. We are proud to be certified as a Great Place to Work ®. Brown & Brown has demonstrated a Culture of Caring through dedication to the people and communities we serve. With more than 11,000 teammates in over 300 locations across the US, Canada, Ireland, the UK, Bermuda, and the Cayman Islands, we actively support numerous organizations in the local communities in which we live, work, and play. With a long-standing history of proven success, Brown & Brown is one of the insurance industry’s most powerful and influential leaders, ranked as the fifth-largest brokerage in the US and sixth in the world. You can find us on the NYSE as BRO.
