Top Remote Operations & Support Jobs in Philadelphia, PA

The Revenue Operations Strategy Manager will develop operational strategies, improve processes, and collaborate with various departments to enhance efficiency and meet company goals.

Provide timely, accurate customer support across phone, email, and in-person channels. Research and resolve routine to complex inquiries, document outcomes, escalate trends, maintain LOB standards, and assist with order, eligibility, payment, and claims processes. May attend events or travel occasionally.

Perform servicing quality control reviews of mortgage loan files and data, capture documentation, run validations and apply exceptions, conduct secondary QC of peers, defend audit results on client calls, and ensure compliance with investor and regulatory servicing guidelines.

Lead Net at Work's internal IT organization, ensuring reliability, security, scalability, and performance across applications, infrastructure, cloud, and cybersecurity. Oversee application rollouts, SDLC practices, operations, vendor relationships, budgeting, and acquisition due diligence. Partner with executives and business leaders to align technology roadmaps, governance, and service delivery while building a service-oriented, high-performing IT team.

Provide on-site (NYC) and remote end-user IT support: troubleshoot Windows/macOS/mobile devices, manage accounts in Azure AD/Active Directory, handle tickets, configure hardware and conferencing, use MSP tools, maintain documentation, and escalate complex issues.

Lead end-to-end response for P1/P2 enterprise incidents, coordinate cross-functional stakeholders, run major incident bridges, communicate executive updates, document incidents, enforce governance and ITIL practices, drive post-incident reviews and remediation, and improve response via metrics, automation, and service management tools.

Provide tier-2 technical support for a construction-focused SaaS: diagnose issues via logs and dashboards, reproduce problems in sandboxes, troubleshoot QuickBooks Online integrations, escalate reproducible bugs to engineering, manage long-running cases, and produce troubleshooting documentation and Help Center content.

Monitor residential and small-business alarms, handle inbound/outbound alarm calls, verify incidents, dispatch authorities, contact responsible parties, provide technical support and troubleshooting, resolve account and billing issues, de-escalate customers, document alarm handling, and participate in training and development.

Own the full billing lifecycle for enterprise accounts: translate closed-won deals into subscriptions, manage mid-cycle changes and offboarding, reconcile billing with contracts and Finance, run audits to ensure revenue integrity, resolve invoice discrepancies, and build automation and guardrails with Engineering.

Advise as an outbound Playbook Architect: design multi-channel, intent-driven outbound sequences, write copy frameworks and AI prompt logic, and deliver ready-to-launch playbooks that maximize replies and booked meetings. Work asynchronously as an equity-bearing advisor while keeping a full-time job.

Administer and optimize the Learning Management System, manage daily training operations and schedules, provide user technical support, track and report training metrics, maintain workflows and documentation, and collaborate across teams to deliver accessible, high-quality public trainings.