Top Remote Operations & Support Jobs in Philadelphia, PA

Provide technical support to SaaS customers by debugging Playwright tests, API checks, authentication flows, and application issues. Use packet captures, traceroutes, and timing analysis to troubleshoot failures, create engineering reproductions, and contribute bug fixes. Improve AI-assisted support processes, identify product trends, maintain documentation, and collaborate asynchronously with product and engineering teams.

Provides senior operational, quality, and strategic leadership for laboratory support services at a customer site. Oversees service delivery, regulatory and safety compliance, SOP governance, KPIs, customer relationships, commercial growth opportunities, resource planning, and continuous improvement. Leads and develops onsite teams supporting asset management, scientific services, LabIT, relocation, automation, flow cytometry, sterilization, and media preparation. Requires significant leadership experience in regulated laboratory environments, strong business acumen, and proficiency with Microsoft 365.

Investigates, evaluates, and resolves complex workers compensation claims. Determines coverage and compensability, manages reserves, negotiates settlements, coordinates medical and disability management, oversees vendors, ensures regulatory compliance, and develops return-to-work strategies. The role also requires client communication, claims reviews, treatment authorization, and knowledge of Pennsylvania workers compensation regulations.

Provides real-time operational support for Federal Reserve ACH and Check processing systems on a third-shift, 24x6 operation. Responsibilities include transaction processing, application health monitoring, incident and production issue support, operational trend analysis, testing, defect management, customer support, and participation in payment-system projects. The role performs recurring and ad hoc analysis, supports cross-team communication, follows critical processing procedures, and escalates issues when necessary.

Provides high-level administrative and executive support to the Chief Commercial Officer, including complex calendar management, communications, travel, expenses, presentations, meetings, events, and confidential information. Coordinates commercial leadership activities across global regions, tracks action items and budgets, processes purchasing and invoices, manages vendors, and supports business initiatives. Requires strong organization, discretion, communication, prioritization, and advanced Microsoft Office skills.

Provides technical oversight for complex corporate claims, including reserve and settlement authority, TPA compliance, quality assurance, and liability file handling. Develops and enforces claims policies and procedures, leads issue-resolution projects, assesses training needs, and coaches claims staff. The role also supports compliance activities, evaluates work quality, improves claim-handling outcomes, and ensures adherence to applicable laws, standards, and company ethics requirements.

Lead ACH originations, exceptions, risk management, processing operations, compliance, and continuous improvement. Develop operational strategies, optimize workflows and technology solutions, maintain relationships with management and third-party partners, and oversee regulatory requirements. Recruit, coach, mentor, and manage operations staff and subordinate managers while supporting customer experience, employee engagement, and business initiatives.

Unpaid SkillBridge internship for active-duty U.S. service members in their final 12 months of service. Participants gain hands-on exposure to business operations, supply chain, logistics, sales, facilities, maintenance, HR, and corporate support functions while developing leadership, communication, problem-solving, and continuous-improvement skills through mentorship and project participation.

Leads Padagis’s global IT organization, strategy, roadmap, operations, infrastructure, security, applications, and enterprise systems. Oversees budgets, vendors, contracts, compliance, risk management, incident response, SAP implementations, system upgrades, and integrations following acquisitions. Aligns technology initiatives with business objectives and leads IT professionals across a regulated pharmaceutical environment.

Serve as primary customer contact across phone, email, and live chat; answer product questions, assist with orders, tracking, returns, and loyalty programs; resolve complaints, document interactions, and provide feedback to improve products and service.