Perform assignments, tasks or activities that contribute to the overall business objectives of the corporation and the business divisions being supported. Develop and maintain strong relationships with both external and internal customers in an effort to increase productivity with a focus on achieving claims handling excellence. Maintain proactive management of claims by focusing efforts toward expedient and equitable resolutions and ensuring established reserves reflect Chubb North American’s financial exposure. Provide timely and appropriate direction and authority to assigned Third Party Administrators.
Key Responsibilities:
Establish strong relationships with assigned Third Party Administrators
Oversight management of approximately 400 claims
Provide direction, reserve and settlement authority to claim handlers as outlined in Chubb North American Claim Handling Guidelines and within Director’s authority, elevating requests above authority to appropriate management levels for approval
Perform assignments, tasks or activities that contribute to the overall objectives of the business division being supported including but not limited to; conducting audits, providing financial analysis on reserve adequacy, identifying occupational disease exposures, and providing expertise on jurisdictional nuances
Work closely with other Chubb disciplines in a team environment consisting of underwriting, actuarial, legal and accounting
Ensure all recovery opportunities are investigated and explored
Participate in the assigned weekly rotation Claim Loss Report (CLR) Committee to discuss complex claims
Identify trends to determine individual or office weaknesses and develop action plans to correct negative trends and establish monitoring method to ensure action plans have been successfully implemented
Responsible for implementation, monitoring and reporting on results of assigned special projects
Participation in jurisdictional or procedural training by Chubb North American Claims
Facilitate training for emerging jurisdictional or procedural issues
Demonstrate skills in the following competencies: Strategic Leadership,
Business Acumen, Orientation to Results, Influencing Outcomes, and Focus on Development
Have an excellent understanding and demonstrated ability to apply the technical aspects of claim handling
Effectively evaluate programs and procedures for continuous improvements
Qualifications/Credentials:
Minimum of 5 to 7 years WC claims and/or legal experience
Bachelor’s degree or equivalent business experience
Working knowledge of industry best practices and procedures
Ability to make prompt, intelligent decisions based upon detailed analysis of complex issues
Demonstrated oral and written communication skills, negotiation skills and influence management skills
Ability to manage and operate in a team effectively
Ability to facilitate and lead group(s) of people
Demonstrate a proactive approach to servicing both external and internal customers
Excellent interpersonal skills and ability to maintain positive approach
Excellent time management and organizational skills
Insurance courses a plus
If you do not already have one, you will be required to obtain an applicable resident or designated home state adjusters license and possibly additional state licensure.
The pay range for the role is $78,100 to $114,400. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.
About UsSkills Required
- 5 to 7 years workers' compensation claims and/or legal experience
- Bachelor's degree or equivalent business experience
- Working knowledge of industry best practices and procedures
- Ability to make prompt, intelligent decisions based on detailed analysis of complex issues
- Demonstrated oral and written communication, negotiation, and influence management skills
- Ability to manage and operate effectively in a team and facilitate/lead groups
- Proactive approach to servicing external and internal customers; excellent interpersonal skills
- Excellent time management and organizational skills
- Obtain applicable resident or designated home state adjuster's license and possibly additional state licensure
- Insurance courses (preferred)
What We Do
Chubb is the world’s largest publicly traded property and casualty insurance company. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs 31,000 people worldwide. Additional information can be found at: chubb.com.
