- Handle inbound and outbound calls, emails, and chats in both English and Spanish for pre-settlement funding inquiries
- Gather accurate case information — accident details, attorney contacts, case status, and funding eligibility
- Walk clients through the pre-settlement funding process clearly and compassionately in their preferred language
- Coordinate with attorneys and law firms to collect required documentation and case updates
- Assess case eligibility and route to the appropriate funding team for review and approval
- Maintain accurate, detailed records of every client interaction and case progression
- Bridge communication gaps between Spanish-speaking clients and internal English-speaking teams
- Uphold data privacy, compliance standards, and professionalism at every touchpoint
WHO YOU ARE
- 3+ years of experience in a customer service, call center, or client-facing role (Required)
- Fluent in both English and Spanish — written and verbal (Required)
- Familiarity with pre-settlement funding, personal injury, or legal funding processes is a strong plus
- A warm, culturally sensitive communicator who adapts naturally across languages and backgrounds
- Patient and composed — especially when clients are in vulnerable or high-stress situations
- Detail-oriented and accurate when handling sensitive legal and financial information
- Comfortable managing multiple cases simultaneously with consistent follow-through
- Flexible with shifting schedules and fully dependable in a remote work setup
WHAT WE OFFER
- Full-time remote work with a complete WFH support program
- Maxicare HMO + PhilHealth coverage
- SIL, PTO, and a special birthday leave
- Paid vacation leave
- Zero-interest employee loan program
- Performance bonuses and merit-based recognition
- Monthly Gen Pow-Wows and team engagement events with prizes
- Arvios Leadership Development Academy and workshop programs
- Monthly 1-on-1 touchbase calls with your HR partner
HOME OFFICE REQUIREMENTS (MUST PROVIDE SCREENSHOT)
- Stable internet connection with at least 100 Mbps postpaid
- Laptop/Computer Specs: (at least 16GB RAM and Intel i5 core processor equivalent or up)
- Noise-Cancelling Headset
- Dual Monitor is mandatory
- Backup Internet Connection (Prepaid Home WIFI Router or Pocket WIFI) and Power Outage Backup
Skills Required
- 3+ years of experience in customer service
- Fluency in English and Spanish
- Familiarity with pre-settlement funding processes
What We Do
At SMDP, we are a passionate agency focused on offering digital solutions to support the growth of our partners at any stage of their business, becoming their best ally to solve problems and achieve goals in the digital world. We are committed to taking your business to another level and being the friend (family) and partner that will help you achieve your objectives. Additionally, we are willing and prepared to act in moments of crisis and emerge victorious from them, as our focus is on the digital transformation of your business. We work from our skills and knowledge to help our clients achieve their business goals.
