Top Remote Customer Success & Experience Jobs in Orlando, FL

Lead engagement and growth for enterprise customers, drive adoption and retention, manage billing/administration, deliver QBRs and strategic recommendations, remove adoption roadblocks, partner with Sales/RevOps/Product for upsells and renewals, and represent customer needs internally. Travel to customer sites and events as required.

Own technical success for top-tier customers by acting as their technical point of contact, ensuring platform health, scalability, and performance. Lead handoffs, manage escalations and incidents, provide architecture and optimization recommendations, triage product issues, and translate customer insights into product improvements while coordinating cross-functional teams.

Own and grow a national law-firm referral partner network: source and onboard partners, manage partner performance and case routing, monitor metrics and risks, analyze referral data to drive improvements, and collaborate cross-functionally to ensure exceptional client outcomes and scalable referral operations.

Serve as a strategic advisor to SLED customers, driving retention, renewals, and expansion by building C-level relationships, executing success plans and SBRs, coordinating cross-functional teams to resolve escalations, surfacing customer feedback, and promoting product adoption to deliver measurable business outcomes.

Own success, retention, and growth for a ~25-account portfolio. Manage renewals, mitigate risk, identify expansion opportunities, forecast revenue, coordinate cross-functional support, deliver excellent customer communication, and drive one measurable internal improvement project per quarter after onboarding.

The TCRA Scholarship Program prepares individuals for careers as digital court reporters, providing courses, mentorship, and career placement services. Candidates must meet specific qualifications and commit to part-time employment objectives.

The Learning Experience Design Specialist designs engaging, research-based learning experiences for primary care practices, focusing on technology adoption and workflow support while collaborating across teams.

As a Nurse Case Manager, you will oversee Workers' Compensation claims, improving patient outcomes and collaborating with various healthcare professionals to facilitate recovery and return to work.

Participants will record 1,000 short ASL and BASL videos from home, adhering to setup instructions and project timelines while uploading completed videos.

Manage long-term success for ServiceTitan's largest customers, focusing on product adoption, account management, and enhancing customer satisfaction. You'll coach users and develop strong partnerships with client management.