Top Remote Operations & Support Jobs in Orlando, FL

Lead forecasting quality, capacity planning, and performance oversight for a multichannel contact center and BPO partners. Own end-to-end forecasting, translate demand into staffing plans, monitor KPIs, develop and refine models (using Verint), create SOPs, and provide data-driven insights to leadership to improve accuracy and operational outcomes.

Create and maintain customer-facing technical content and courseware for HPE Networking products. Produce concepts, tasks, installation guides, in-product help, video scripts, and course modules. Collaborate with stakeholders and SMEs, analyze specs, learn products hands-on, follow style/process guidelines, and lead small documentation teams.

Oversee export compliance activities, develop procedures, maintain records, collaborate with stakeholders on export classifications, and provide training on compliance matters.

Creates and maintains clear business and technical documentation for a complex state Medicaid systems modernization project. Collaborates with project managers, developers, business analysts, SMEs, vendors, and agency stakeholders; translates complex information into accessible documents; develops visual aids; applies templates and style standards; revises deliverables as requirements change; and manages documentation in SharePoint and other repositories.

Leads change enablement for complex, high-risk data center operational changes. Identifies root causes of failures, designs controls and standards, establishes readiness and approval gates, analyzes incidents and change metrics, creates MOPs and SOPs, and coaches cross-functional teams on reliable change practices.

Leads regional response to active data center incidents, establishing objectives, coordinating technical and operational teams, managing escalations, and driving events through mitigation, restoration, and closure. Maintains clear communications with stakeholders, coordinates root cause analysis, and supports post-incident reporting for customer communications. The role requires sound judgment, strong communication, cross-functional coordination, incident management expertise, and the ability to lead without direct authority.

Manage and optimize ERP environments and multi-module integrations, evaluate and apply software releases, perform advanced SQL/database troubleshooting, identify system improvements, and serve as Salesforce Data Cloud admin handling data integration, modeling, quality, governance, and deployments while training and supporting users.

Provides customer support across phone, email, chat, and in-person channels. Responsibilities include answering questions, resolving complaints, processing orders and account requests, documenting interactions, updating records, escalating complex issues, and coordinating with internal teams. The role requires strong communication, problem-solving, multitasking, computer proficiency, professionalism, and empathy.

Provides timely customer support through phone, in-person, and digital channels. Resolves routine and complex inquiries, complaints, transactions, and claims; explains products and services; documents interactions; identifies trends; and escalates broader issues. May support sales representatives, attend client or benefits meetings, and process payments. Requires availability for varied shifts and strong communication, problem-solving, software, internet, and customer service skills.

Provides administrative and clerical support by managing schedules, communications, records, documents, databases, mail, supplies, invoices, onboarding paperwork, and office coordination. The role supports management, employees, customers, vendors, and visitors while maintaining confidentiality, organizing information, preparing reports, coordinating meetings and travel, tracking deadlines, and handling general inquiries and customer service.

Provides customer support across phone, email, chat, and in-person channels. Responsibilities include answering questions, resolving complaints, processing orders and transactions, updating customer records, documenting interactions, coordinating with internal departments, escalating complex issues, and meeting service and productivity targets. The role requires strong communication, empathy, problem-solving, organization, computer proficiency, and the ability to manage high-volume inquiries professionally.

Manage enterprise IT service desk ticket flow, routing, queue capacity, SLA risk, escalations, critical incidents, schedules, field dispatches, and operational reporting. Maintain resolver groups, assignment rules, dispatch procedures, and workflow improvements while coordinating geographically dispersed technical teams. The role requires independent judgment, ITSM platform experience, and active Secret clearance, with potential TS/SCI eligibility.