Top Remote Operations & Support Jobs in Orlando, FL

The Senior Operations Manager oversees operations across South and LATAM, focusing on supply management, partner engagement, and process improvements to enhance profitability and service quality.

The Claims Assistant manages administrative tasks such as communication, scheduling, and paperwork to support case management in a fast-paced environment.

Provide hands-on IT support for North America users and global onboarding: manage device procurement, provisioning (Intune, Apple Business Manager), mailbox and identity administration (Microsoft 365/Exchange, HiBob), ticket resolution within SLAs, shipping/logistics, offboarding, and light infrastructure and automation support.

Provide hands-on IT support for North America users and global onboarding/offboarding: manage device procurement, enrollment (Intune/Apple Business Manager), Microsoft 365/Exchange account lifecycle, ticket resolution within SLAs, logistics, vendor/finance coordination, identity/HRIS sync troubleshooting, email security actions, and basic virtualization/infrastructure support.

Provide bilingual customer support across phone, in-person, and online channels; resolve routine to complex inquiries, process orders/payments, document outcomes, identify trends, and escalate issues. Maintain product and policy knowledge and may support events, sales reps, claims processing, and occasional overnight travel depending on line of business.

Lead integrations and onboarding for newly acquired medical practices: develop transition plans, manage change, train staff, coordinate cross-functional teams, track milestones, resolve implementation issues, and mentor operations staff to drive successful Go Live and operational alignment.

Respond to client billing inquiries via phone and email, act as billing liaison, follow up on returned claims, track billing/payment status, troubleshoot account and benefits issues, and collaborate with internal billing, provider, customer success, and technical teams to resolve cases and identify product improvements.

Manage terminations and deconversions of 401(k) plans: own caseload in Salesforce and Jira, coordinate cross-team ticketing, communicate with sponsors and recordkeepers, verify documentation and payroll/blackout dates, configure termination activities, reconcile cash/fund imbalances, process financial transactions and liquidations, prepare Snowflake/HEX reports, research ROTH basis, and perform audits and root-cause analysis to reduce churn.

Oversee state insurance filing activities to ensure product regulatory compliance. Review state requirements, draft and revise policy forms, manage filings (SERFF and others), coordinate with cross-functional teams, serve as regulator liaison, maintain filing documentation and governance, support audits and market conduct exams, and ensure systems accurately reflect filing status to enable timely approvals and minimize regulatory risk.

Use AI and Zendesk analytics to identify support trends and root causes, coordinate with Product/Engineering, monitor reviews, manage international partner communications, and maintain troubleshooting guides and help content to improve customer experience and operational processes.

Manage a portfolio of General Liability and Excess claims, oversee TPAs, develop defense strategies for litigated claims, analyze coverage, coach claim professionals, and collaborate with underwriting, actuarial, and technology teams to improve claims workflows and outcomes.

Lead and scale day-to-day IT support for a fully remote workforce. Supervise helpdesk staff, manage ticket queues and SLAs, act as Tier 2/3 escalation, administer Google Workspace and endpoints (Windows/macOS), support SaaS apps and MDM, improve workflows and documentation, and onboard/offboard employees.

Lead and supervise ServiceNow platform operations and a team of analysts/developers. Oversee configuration, integrations, governance, CAB, incident management, SLAs/KPIs, reporting, and continuous improvement while supporting hiring, training, and executive reporting.