Top Remote Operations & Support Jobs in Orlando, FL

Provides administrative and clerical support by managing schedules, communications, records, documents, databases, mail, supplies, invoices, onboarding paperwork, and office coordination. The role supports management, employees, customers, vendors, and visitors while maintaining confidentiality, organizing information, preparing reports, coordinating meetings and travel, tracking deadlines, and handling general inquiries and customer service.

Provides customer support across phone, email, chat, and in-person channels. Responsibilities include answering questions, resolving complaints, processing orders and transactions, updating customer records, documenting interactions, coordinating with internal departments, escalating complex issues, and meeting service and productivity targets. The role requires strong communication, empathy, problem-solving, organization, computer proficiency, and the ability to manage high-volume inquiries professionally.

Manage enterprise IT service desk ticket flow, routing, queue capacity, SLA risk, escalations, critical incidents, schedules, field dispatches, and operational reporting. Maintain resolver groups, assignment rules, dispatch procedures, and workflow improvements while coordinating geographically dispersed technical teams. The role requires independent judgment, ITSM platform experience, and active Secret clearance, with potential TS/SCI eligibility.

Executive Assistant supporting the CEO and three C-suite executives by managing complex calendars, domestic and international travel, meetings, events, expenses, correspondence, confidential information, executive visits, and board or investor presentations. The role requires proactive judgment, strong organization, discretion, executive communication, and flexibility in a fast-paced industrial environment. Travel to project sites and other locations is approximately 20%.

Leads the commercial operating system across Sales, Marketing, Partnerships, and Customer Success. Owns revenue planning, forecasting, territory and capacity planning, GTM systems, Salesforce, analytics, AI automation, operating cadence, and funnel optimization. Partners with executive leadership on growth strategy and builds a high-performing Revenue Operations organization for scalable, predictable revenue.

The Operations Administrator maintains account records, databases, documentation, agreements, work queues, and consumer correspondence. The role ensures accurate, timely, and compliant processing; coordinates with stakeholders and vendors; safeguards confidential information; identifies discrepancies; escalates risks; and provides backup operational support. Success requires strong organization, communication, attention to detail, judgment, adaptability, and consistent adherence to policies, service-level agreements, regulatory requirements, and quality standards.

Provides remote systems administration for client environments during an overnight shift. Manages user access, monitors server performance, installs software and security patches, performs backups and preventative maintenance, resolves connectivity issues, supports users, documents work, and escalates complex incidents. The role requires an associate degree, two years of networking or related technical experience, and strong troubleshooting and communication skills. Microsoft, OEM, and A+ certifications are preferred.

Support onboarding/offboarding, manage access and IT asset inventory, provide first-level support for internal SaaS and ticketing systems, monitor dashboards/logs, troubleshoot and escalate incidents, maintain documentation and runbooks, and assist AI/ML and engineering teams with tool access.

Supports day-to-day business operations through record-keeping, invoice and reconciliation workflows, contract and compliance documentation, reporting, tool administration, shared inbox monitoring, cross-team coordination, and process improvement projects. The role is designed for an early-career professional with strong organization, attention to detail, communication skills, and an interest in finance and operational processes.

Provides Tier 1 help desk support and NOC monitoring in a remote IT operations environment. Responsibilities include troubleshooting hardware, software, network, VPN, and account-access issues; managing ITSM tickets; monitoring infrastructure dashboards; triaging alerts; documenting incidents; escalating issues; supporting maintenance windows; and conducting shift handoffs. The role requires basic networking and Windows knowledge, strong communication, documentation skills, and the ability to work independently.

Leads revenue operations across sales, marketing, and customer success by aligning teams, optimizing processes, analyzing business data, forecasting revenue, building customer health dashboards, and enabling employees through CRM and systems training.