Top Remote Operations & Support Jobs in Orlando, FL

Provide multilingual (Chinese/English) customer support via chat, phone, and email; verify client documents; escalate issues using Salesforce or Jira; update clients and prepare reports; meet quarterly KPIs and attend required training.

The role welcomes military personnel and veterans to transition into sustainability roles, valuing their unique skills to impact energy usage positively.

Senior technical support engineer responsible for implementing and migrating IBM i systems on IBM Power platforms, performing onsite installations, managing SAN/VTL/replication and LPAR tasks, providing SME input to presales, resolving escalations, coordinating with stakeholders for acceptance into service, and supporting operational governance within ITIL-aligned environments.

The Manager of Transaction Management oversees real estate transactions, leads a team, manages KPIs, and resolves complex issues, ensuring quality service in a fast-paced environment.

Leads VENU+ IT operations, infrastructure, service delivery, cybersecurity, governance, vendor management, and technology improvement. Manages IT teams, contractors, projects, budgets, systems, service processes, risk, compliance, business continuity, and third-party relationships. Develops IT strategies and roadmaps, oversees incident and change management, ensures secure and reliable technology services, and reports performance and operational metrics to leadership. The role is in-office and requires collaboration across software, DevOps, finance, HR, cybersecurity, and business teams.

Provide Tier 1/2 help desk support for a DoD program, managing IAM and cloud authentication issues (CAC, SSO, MFA), use ITSM tools (ServiceNow/JIRA), enforce SLAs, track tickets and report help desk performance metrics.

Investigates and maintains insurance claims, evaluates coverage and liability, gathers documentation, establishes reserves, negotiates settlements, and ensures timely payments. Handles complex communications, participates in arbitrations, mediations, depositions, and trials, and ensures compliance with laws and company procedures. Provides technical guidance to junior staff and may coach or support talent-management decisions. New York Labor claims experience is strongly preferred.

Coordinates title workflows, multi-site project intake, transaction management, mortgage loan file review, document completion, and settlement preparation. Serves as a subject matter expert, resolves complex issues, supports scheduling and team activities, guides colleagues, recommends process improvements, and assists with title production support. The role requires strong organization, communication, judgment, leadership, and attention to detail.

Manage SaaS platform provisioning and enterprise client onboarding, including database environment configuration, payment activation, A2P 10DLC compliance, workflow analysis, and operational governance. Evaluate technical requirements, approve or redirect nonstandard service requests, optimize provisioning processes, troubleshoot delays, and coordinate handoffs with customer success and internal teams. The role requires independent judgment, strong analytical ability, attention to detail, policy enforcement, and experience with enterprise CRM and SaaS workflows.

Manage and maintain mixed Linux and Windows server environments, perform patching/backups, secure systems, troubleshoot hardware/software/network issues, support virtualization and cloud integrations, automate tasks with scripts, and produce system documentation.