Top Remote Customer Success & Experience Jobs in Miami, FL

The Founding CSM will lead post-sale experiences, manage customer onboarding, retention, and expansion while creating playbooks to enhance customer success at Endless Commerce.

Own the most sensitive client relationships, diagnose issues, protect revenue, develop retention strategies, and enhance operational processes.

Provide empathetic financial guidance to participants, addressing financial challenges, delivering support, and creating educational content while working independently.

The Director of Partner Success will manage critical partner relationships, develop strategies for growth, and oversee the operational excellence of partnership functions within a remote health tech setting.

Serve as primary client liaison for assigned accounts, driving data-driven conversations, identifying expansion opportunities, coordinating contract implementation, partnering with operations to define performance measures, resolving operational issues, and providing performance insights and recommendations.

Implement and support benefits-related software (low-to-moderate complexity) including configuration, testing, QA, troubleshooting, training, and customer communication. Collaborate with account teams, carriers, and vendors, and provide post-implementation support.

Lead the Customer Success Enablement function to develop onboarding, adoption, expansion, and retention programs. Build and coach a high-performing enablement team, align cross-functional launch priorities, measure OKR-tied outcomes, run Gong call reviews, and create AI-assisted content and role-play certification to drive expansion ARR and retention.

Provide end-to-end corporate travel support for contracted clients, booking domestic and international travel using GDS and ticketing tools, managing reservations/changes/cancellations, ensuring policy compliance, advising on visas/passports/health requirements, maintaining operational queues and SOPs, and delivering high-quality customer service and account backup support. Remote work required.

The Client Success Executive manages key client relationships, develops strategies for retention and growth, and leads client success initiatives while mentoring account managers and ensuring satisfaction.

Embed with customers as a hands-on technical partner to design, implement, and optimize multi-module DevSecOps and CI/CD solutions using Harness. Drive platform adoption, lead implementations and enablement, provide strategic advisory, analyze usage to optimize delivery, and collaborate cross-functionally to influence product and expansion.