Top Remote Customer Success & Experience Jobs in Miami, FL

As a Customer Support Analyst, you'll assist clients with technical issues, provide support, and improve usage of Mews solutions, ensuring customer satisfaction in a global environment.

As a Technical Relationship Manager, you'll serve as a technical advisor and advocate for enterprise customers, ensuring customer success through tailored solutions, guidance, mentoring, and collaboration, while maintaining a portfolio of strategic accounts.

As a Technical Support Engineer, you will troubleshoot complex technical issues for customers using the HiddenLayer AISec Platform, partner with internal teams, and improve documentation and processes.

Support Optimization Managers in Amazon DSP campaign setup, media planning, trafficking, QA, reporting, billing, and client communication. Analyze performance, develop scalable processes, and provide excellent partner/customer service while learning digital media operations.

Senior technical support engineer responsible for remote monitoring, advanced troubleshooting, and resolution of hardware and software issues for deployed robot fleets. Acts as SME and liaison to customers, OEMs, and engineering; leads projects, mentors junior staff, creates dashboards and metrics, and provides on-site support as needed to improve customer satisfaction and product reliability.

Manage and enhance WorkOS's developer events strategy, create technical content, build community relationships, and represent the company publicly.

Lead post-sale success for a portfolio of enterprise customers: drive adoption, retention, and expansion; own account health and renewals; engage executives; orchestrate AE/TAM/Product/Support; run EBRs; surface expansion opportunities; and shape CS playbooks as a founding team member.

As a Client Success Manager, you'll manage client relationships, oversee technical project delivery, and ensure project milestones are met effectively, while using AI tools to enhance workflow and engagement.

Manage engagement and retention for an SMB client portfolio through proactive virtual relationship management, Salesforce-driven campaigns, analytics (Power BI), and cross-functional coordination. Drive upsell/adoption opportunities, improve self-service resources, and ensure accurate documentation of client interactions and program performance.

Manage a large portfolio using tech-touch and semi-automated engagement to drive renewals, retention, and expansion. Design and optimize digital outreach and data-driven triggers, monitor health scores, qualify expansion leads, collaborate cross-functionally, and provide voice-of-customer insights to improve product and forecasting.