Top Remote Customer Success & Experience Jobs in Miami, FL

The Escalation Manager coordinates resolution of critical technical issues within a global team, working with Engineering, Services, and customers. Responsibilities include managing escalations, communication with stakeholders, and driving issue resolution with a focus on customer satisfaction and continuous improvement.

Manage relationships with Square's largest Food and Beverage sellers, grow account-based revenue, serve as a seller advocate, and identify technical solutions. Collaborate with cross-functional teams on projects and negotiate pricing for account retention.

The Director of Circle Ventures will lead the development and execution of venture investments, shaping the ecosystem around USDC and driving strategic partnerships for innovation.

As a Senior Business Travel Consultant, you will manage travel bookings for B2B customers, ensuring high satisfaction, mentoring junior team members, and maintaining client relationships.

The Customer Care Specialist II ensures best-in-class customer experience through inbound and outbound calls, documentation, service requests, and coordination of services while maintaining positive customer rapport.

As a Care Manager at Empathy, you'll guide families through their journeys with compassionate support in English and Spanish, ensuring a positive user experience across various communication channels.

The Technical Customer Support Representative assists eCommerce merchants by providing technical support via phone, email, and chat, troubleshooting issues, and enhancing customer satisfaction through effective problem-solving and communication.

The Payer Engagement Account Director will drive payer opportunities, build relationships with payer accounts, lead meetings, and translate interest into agreements. Requires navigating complex organizations, maintaining pipeline management, and collaborating across functions to support evidence and access requirements.

The Strategic Account Director connects presales strategy with post-sales execution, fosters collaboration, and develops client relationships to drive successful marketing outcomes.

The Customer Success Manager role focuses on managing client relationships to drive revenue growth through upsells and cross-sells while ensuring successful campaign execution and client satisfaction.

As a Customer Success Manager, you will lead client relationships, manage campaign execution, and coordinate internal teams to achieve successful marketing outcomes for clients.

The Medical Science Liaison will support Tempus by educating healthcare professionals on oncology products and gathering insights for future developments, focusing on molecular oncology and genomic profiling.