Top Remote Customer Success & Experience Jobs in Miami, FL

Manage a regional portfolio of VinSolutions clients to retain revenue, drive product utilization, upsell functionality, resolve issues, deliver onsite and virtual engagements, monitor account performance, and act as client advocate across internal teams.

Manage relationships with Square's largest Food and Beverage sellers, grow account-based revenue, serve as a seller advocate, and identify technical solutions. Collaborate with cross-functional teams on projects and negotiate pricing for account retention.

As a Senior Business Travel Consultant, you will manage travel bookings for B2B customers, ensuring high satisfaction, mentoring junior team members, and maintaining client relationships.

This role requires guiding customers in designing scalable systems using MongoDB, focusing on pre-sales efforts, technical alignment, and customer success. Candidates should have extensive experience in software and cloud architecture, along with strong communication skills.

Own and orchestrate the end-to-end App Marketplace partner lifecycle: intake/qualification, cross-functional evaluation, commercials, onboarding, GTM launches, partner performance management, events support, and process improvements to scale partner operations.

Manage onboarding, implementation, and growth for enterprise clients using Worth's AI underwriting and decisioning platform. Serve as trusted advisor, drive renewals and expansion, lead client engagements and QBRs, monitor success metrics, coordinate cross-functional teams, and improve processes to maximize customer value.

The Strategic Accounts Director manages relationships with large employer clients, focusing on retention, upselling, and ensuring excellent client experiences while driving performance and key metrics.

Lead and coach a team of Account Managers servicing top-tier pharmaceutical and agency clients to ensure satisfaction, renewals, and expansion. Oversee implementation, reporting, QBRs, insights-driven optimization, cross-team collaboration, and escalation management while contributing customer feedback to product and GTM strategy.

As a Collections Specialist, you will manage SMB customer accounts, negotiate payment plans, achieve recovery targets, and document accounts in Salesforce CRM.

Manage a portfolio of enterprise accounts to drive renewals, identify upsell opportunities, host quarterly business reviews, resolve escalations, build executive relationships, and meet renewal/net retention quotas.