Top Remote Customer Success & Experience Jobs in Miami, FL

Engages clients to understand needs, support onboarding, manage customer interactions, resolve issues, and improve satisfaction and retention. Uses CRM tools and data analytics to inform customer success strategies, collaborates on innovative solutions, and builds long-term client relationships. The role also emphasizes communication, active listening, commercial awareness, adaptability, and continuous professional development.

Manage relationships with Square's largest Food and Beverage sellers, grow account-based revenue, serve as a seller advocate, and identify technical solutions. Collaborate with cross-functional teams on projects and negotiate pricing for account retention.

As a Senior Business Travel Consultant, you will manage travel bookings for B2B customers, ensuring high satisfaction, mentoring junior team members, and maintaining client relationships.

The Strategic Account Manager is responsible for managing relationships with key Food & Beverage sellers, driving revenue growth through account management, providing technical solutions, and collaborating with cross-functional teams.

Own the post-sale customer journey for youth sports organizations, including onboarding, adoption, account growth, renewals, and retention. Build relationships with club directors, leagues, coaches, and other stakeholders; monitor account health; create success and recovery plans; forecast renewals; and maintain CRM data. Help establish scalable account management playbooks and share customer insights with Sales, Marketing, Customer Experience, and Product. The role is remote-first and focuses on basketball and baseball/softball markets.

Manage strategic client relationships and serve as the operational lead across assigned accounts. Oversee digital marketing campaign execution, project timelines, cross-functional coordination, performance reporting, client communications, and business reviews. Develop client roadmaps, recommend optimizations, identify growth opportunities, and partner with Sales to drive account expansion. The role requires strong project management, strategic thinking, communication, and stakeholder management skills, with 6+ years of relevant experience and willingness to travel as needed.

Leads Enterprise Customer Success for Toast’s largest global customers, owning retention, expansion, revenue outcomes, customer health, and escalations. Builds and coaches managers and CSMs, designs scalable international coverage models, establishes operating cadences, and develops executive relationships with complex enterprise accounts. Partners with Sales, Care, Onboarding, and Product while using data for health scoring, risk forecasting, capacity planning, and performance management.

Leads and scales the implementation team, manages and mentors implementation specialists, optimizes deployment playbooks, oversees implementation risk and quality, handles executive escalations, and partners with Sales, Product, Engineering, and Client Success. Tracks implementation KPIs, resource utilization, backlogs, and CRM data integrity while driving faster customer time-to-value, retention, and account growth.

Build and maintain Customer Success and Implementation playbooks, SOPs, training programs, knowledge bases, presentation materials, and scalable workflows. Partner cross-functionally to communicate process and product changes, improve automation and efficiency, identify customer risks, and measure enablement effectiveness. Support implementation, launch readiness, customer health, escalations, business reviews, renewals, and expansion.

Provides advanced technical support for SaaS customers, investigating complex issues, troubleshooting integrations and APIs, managing escalations, and delivering consultative guidance. The role partners with Engineering and internal technical teams, supports Premium customers, mentors teammates, improves processes, creates help content, and manages multiple queues while meeting customer and team KPIs.