Top Remote Customer Success & Experience Jobs in Miami, FL

The Escalation Manager coordinates resolution of critical technical issues within a global team, working with Engineering, Services, and customers. Responsibilities include managing escalations, communication with stakeholders, and driving issue resolution with a focus on customer satisfaction and continuous improvement.

Manage relationships with Square's largest Food and Beverage sellers, grow account-based revenue, serve as a seller advocate, and identify technical solutions. Collaborate with cross-functional teams on projects and negotiate pricing for account retention.

The Director of Circle Ventures will lead the development and execution of venture investments, shaping the ecosystem around USDC and driving strategic partnerships for innovation.

As a Senior Business Travel Consultant, you will manage travel bookings for B2B customers, ensuring high satisfaction, mentoring junior team members, and maintaining client relationships.

The Senior Account Executive will manage the sales pipeline, prospect for new business, leverage existing relationships, and advocate for customers to drive growth in the PEO sector.

As a Go-To-Market Engineer, you'll assess customer accounts, design solutions for growth, and optimize product usage using AI and data analysis to drive revenue. You'll build relationships with clients and implement strategies that leverage the Apollo platform effectively.

Lead the creation of educational content and training programs, managing a team to drive product adoption across Superhuman's suite of products, including AI solutions.

The Customer Education Operations Manager will oversee the technical infrastructure for customer education, manage data reporting, and collaborate on vendor evaluations. This role requires experience with an LMS, data analysis, and integrating AI solutions to optimize educational programs and outreach.

As the first Instructional Designer at Superhuman, you will define and build educational experiences, develop quality standards, and collaborate with teams to enhance learning outcomes for AI products.

The Strategic Partner Manager at Deepgram will build and scale technology partnerships, drive revenue motions, and operate AI-natively to enhance partner relations and ecosystem integration.

The Client Success Director manages relationships with Adobe accounts, focusing on commercial growth, strategic leadership, and client satisfaction. Responsibilities include driving upsell strategies and leading client engagements with senior stakeholders to maximize Adobe solutions.

As a Senior Bilingual Technical Support Specialist, you will manage technical assistance, resolve escalated issues, collaborate with teams, and guide junior staff while advocating for customers.