Top Remote Customer Success & Experience Jobs in Miami, FL

Own and grow a portfolio of university partners by driving renewals, expansions, and satisfaction. Deliver data-driven executive presentations and QBRs, coordinate cross-functional teams, guide implementations and change management, and meet revenue targets while using AI tools to scale workflows.

The Scientific Support Specialist manages customer support for SMB and mid-market accounts, resolving tickets, investigating issues, and collaborating with teams to enhance user experience.

Serve as the primary post-sales partner for enterprise accounts, leading onboarding, adoption monitoring, mitigation of churn risk, and expansion. Build tailored success plans, coordinate cross-functional delivery, deliver executive business reviews, drive upsell/cross-sell, and relay customer feedback to Product and Engineering.

The role involves designing and facilitating training programs for sales teams, managing training tools, and collaborating with various departments to address skill gaps in sales.

Lead end-to-end strategic relationships for high-value accounts using AI-driven insights to drive value realization, retention, and expansion. Manage risk with predictive signals, run executive engagements, coordinate cross-functional teams, drive adoption and renewals, and influence product strategy through customer feedback.

As a Success Engineer, you will assist customers with data insights using Metabase by optimizing implementations, troubleshooting issues, and creating educational materials.

Manage customer accounts to minimize churn, drive engagement, and enhance product adoption. Serve as trusted advisor, resolve issues, and support customers' needs effectively.

Lead a large strategic Retail/CPG/Hospitality account, owning account strategy, growth, executive relationships, and delivery of data platforms, pipelines, governance, analytics, and AI solutions. Collaborate with Sales, Delivery, and partner ecosystems to ensure on-time, on-scope engagements and measurable business value.

Manage the end-to-end post-sale lifecycle for HotStats clients: onboarding, adoption, retention, renewals, strategic check-ins, QBRs, and AI-assisted analytics to identify churn risk and upsell opportunities while partnering with Sales, Product, and Support.

Serve as primary Customer Success Manager for Freedom360 clients: manage onboarding, campaign execution, renewals, and business reviews; build relationships; demonstrate ROI; maintain CRM records; provide strategic insights and improve client experience with the program team.