You'll own the full post-sale journey for a global portfolio of hotel and hospitality clients on HotStats, from onboarding through renewal. This is a relationship-driven, data-informed role where you're the trusted advisor who helps hoteliers turn benchmarking data into real business decisions, and where you'll have AI tools at your fingertips to work smarter every step of the way.
What Makes Us Different?
Duetto is the hospitality industry's leading revenue management platform, founded in 2012 by former Wynn Resorts executives who knew the industry needed better technology. We built the world's first Revenue & Profit Operating System, a suite of tools (GameChanger, ScoreBoard, BlockBuster, Advance and more) that goes beyond room pricing to give hotels, resorts and casinos a complete picture of their revenue and profitability. Trusted by clients ranging from independent boutique hotels to global chains, we've been named the #1 Revenue Management Software by HotelTechAwards four years running and the #1 Best Place to Work in Hotel Tech in 2025. Backed by GrowthCurve Capital since 2024, we're accelerating our investment in AI, and we're genuinely passionate about the industry we serve. We build products we're proud of, for customers we care about.
What You'll Be Doing
- Own the end-to-end post-sales lifecycle for your portfolio: onboarding, adoption, retention, and renewal, with an eye toward driving incremental revenue and beating retention targets
- Be the go-to advisor for your clients on HotStats, solving business and product questions that keep them happy and healthy
- Run strategic check-ins, training sessions, and QBRs, with AI-assisted prep tools in your back pocket, to help clients hit real ROI
- Use AI-assisted analytics to spot churn risk early and surface upsell and cross-sell opportunities before your clients even ask
- Partner closely with Sales, Product, and Support to make sure the client voice shapes what we build and how we support them
- Stay sharp on HotStats, USALI standards, hotel ownership models, and the broader hospitality tech landscape so you're always one step ahead for your clients
What We're Looking For
You may be a good fit if you have the following:
- 4+ years in a customer-facing role in SaaS, hospitality technology, or data analytics, with direct exposure to hotel operations or benchmarking platforms
- Strong understanding of hotel performance reporting, including USALI standards, hotel ownership models, and enterprise reporting structures
- Sharp analytical skills with a track record of turning data into actionable client recommendations
- Fluent English, bonus points for additional languages
- Comfort with AI-assisted tools for data analysis, reporting, and client communication, plus a genuine willingness to adopt and iterate on new tooling
Strong candidates may also have:
- Specialized experience within hospitality technology
- Proficiency with Salesforce and project management tools like Jira or Trello
- Familiarity with hotel benchmarking platforms or competitive intelligence tools
- Knowledge of hotel total profitability frameworks, including cost center analysis, GOP optimization, and ownership reporting
- Experience with AI-powered CS platforms (Gainsight, Salesforce Einstein, Gong) or a strong record of weaving AI into CS workflows
Why Duetto?
- Join a category-creating platform that's redefining hotel revenue strategy, not just another SaaS tool
- Be part of a genuinely AI-forward culture: every role at Duetto, including this one, is being reimagined around AI-augmented workflows, and you'll be equipped to work at that frontier
- Work with a global client base of hoteliers who trust HotStats to make smarter, data-backed decisions
- Collaborate across Sales, Product, and Support in a company that lives its We Build Partnerships value
- Grow with a company backed by GrowthCurve Capital and named #1 Best Place to Work in Hotel Tech in 2025
The Details
- Location: Remote (US)
- Work model: Remote
- Visa sponsorship: Not available for this role
Duetto is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law.
Sound like you?
If this sounds like your kind of role, we'd love to hear from you, even if you don't check every single box. Apply and let's talk!
Skills Required
- 4+ years in a customer-facing role in SaaS, hospitality technology, or data analytics with exposure to hotel operations or benchmarking platforms
- Strong understanding of hotel performance reporting including USALI standards and hotel ownership models
- Sharp analytical skills with a track record of turning data into actionable client recommendations
- Fluent English
- Comfort with AI-assisted tools for data analysis, reporting, and client communication
- Additional languages
- Specialized experience within hospitality technology
- Proficiency with Salesforce and project management tools like Jira or Trello
- Familiarity with hotel benchmarking platforms or competitive intelligence tools
- Knowledge of hotel total profitability frameworks, including cost center analysis, GOP optimization, and ownership reporting
- Experience with AI-powered customer success platforms (Gainsight, Salesforce Einstein, Gong) or integrating AI into CS workflows
Duetto Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Duetto and has not been reviewed or approved by Duetto.
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Healthcare Strength — Medical, dental, and vision options are presented as comprehensive, with mental‑health support and wellness resources expanding access to care. Plan structures include choices that can reduce out‑of‑pocket exposure.
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Parental & Family Support — Paid parental leave and adoption assistance are prominently available, alongside eligibility for extended family medical leave after tenure. These provisions indicate tangible support for growing families.
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Leave & Time Off Breadth — PTO is described as generous, with sizable annual time‑off banks and additional company holidays highlighted in multiple descriptions. Remote‑friendly flexibility further supports work‑life balance.
Duetto Insights
What We Do
Learn. Innovate. Have an Impact. Duetto is the only true cloud technology company dedicated to improving the lives of hospitality professionals everywhere through the use of data and analytics, automation and AI. We work with thousands of hotels to ingest a wealth of data, including hundreds of millions of search events, reservations, and market pricing. Every day, we take on the challenge of utilizing deep-learning algorithms to optimize revenue, reporting and e-commerce for an industry in need of innovation.
Why Work With Us
Have Fun - Working at 'Duetto Speed.' We work hard and operate at “Duetto speed,” yet the work atmosphere is casual, flexible, collaborative, and most of all, fun. Diversity means more than just a variety of backgrounds. Our tight-knit team values collaboration and leverages the experience and the opinions of every member in order to surface bett
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