Top Remote Customer Success & Experience Jobs in Miami, FL

Manage a portfolio of strategic enterprise customers across the U.S., driving adoption, retention, growth, and measurable outcomes. Own onboarding, deployment, executive reviews, health monitoring, risk mitigation, and cross-functional coordination. Maintain Salesforce records, track usage metrics, and travel to customer sites for reviews, workshops, and deployments.

Serve as the trusted technical advisor to customers, define Technical Success Plans, drive onboarding, adoption, and consumption of Elastic solutions (observability, security, search), remove technical friction, collaborate with account and service teams, identify expansion opportunities, and align Elastic technology with customer business goals to grow ARR and ensure customer satisfaction.

Lead technical partnership with Alphabet teams to drive adoption and integration of NVIDIA libraries, models, and frameworks. Coordinate cross-functional engineering and GTM teams, resolve integration challenges, influence product roadmaps, and deliver joint solutions that accelerate partner workloads and developer adoption.

Own onboarding and early customer success: launch and monitor ads, websites, and funnels; diagnose and fix performance issues across ads, traffic, conversion, and lead quality; coordinate with customers and internal teams; manage multiple customers and iterate quickly to drive revenue outcomes.

The Social Media & Project Manager will oversee content management and communication across multiple accounts, ensuring timely delivery and effective collaboration between clients and creative teams.

As the Senior Customer Solutions Manager for Defense, you'll manage customer relations, oversee onboarding processes, and ensure mission alignment within defense contracts.

Power & Tel seeks expressions of interest for future opportunities in procurement, sales, and material management within telecommunications. Emphasis on community, values, and employee experience.

Manage and grow relationships with mid-sized employer clients and distribution partners, ensure plan performance, lead cross-functional teams for implementations and renewals, drive retention and upsell, ensure compliance, and deliver exceptional client support and reporting.

Manage and enhance the experience for VIP sports card collectors, ensuring prompt support, personalized service, and fostering a vibrant trading environment.

The Implementation Manager will oversee customer rollouts for Invert, managing complexities in bioprocess data implementations and driving customer adoption post-launch.