Top Remote Customer Success & Experience Jobs in Miami, FL

Manage and enhance the experience for VIP sports card collectors, ensuring prompt support, personalized service, and fostering a vibrant trading environment.

The Implementation Manager will oversee customer rollouts for Invert, managing complexities in bioprocess data implementations and driving customer adoption post-launch.

Provide bilingual (Spanish) remote customer support: answer product/service questions, troubleshoot and resolve issues, document interactions, maintain product knowledge, and handle inquiries and complaints.

As a Technical Account Manager at Magic Patterns, you will support customers with onboarding and technical implementations, collaborate with engineering for product improvements, and facilitate customer success efforts.

Lead strategy and execution of AI-driven customer support, optimize Zendesk and integrations, implement chatbots and agent-assist, improve self-service and knowledge management, measure performance, govern SOPs and training, and partner cross-functionally to scale support operations.

The iPaaS Integration Analyst will design, implement, and maintain integration workflows using Workato, ensuring performance and documentation while collaborating with stakeholders.

The Senior AEP Technical Consultant implements and configures Adobe Experience Platform solutions, focusing on data models, ingestion workflows, and activation strategies while collaborating with architects and stakeholders to align technical requirements with business use cases.

This role involves managing strategic enterprise accounts, driving customer adoption and outcomes, troubleshooting technical issues, and fostering growth through partnership with client teams.

Own 1-2 large enterprise accounts as the main customer contact. Maintain portfolio visibility, coordinate programs with internal teams, run regular account reviews, onboard stakeholders, drive renewals and QBRs, and translate customer needs into product and operational improvements.

The Customer Success Manager will drive client satisfaction and retention, build enterprise relationships, and strategize for account growth, while ensuring customers receive maximum value from Axiom's solutions.