Top Remote Customer Success & Experience Jobs in Miami, FL

The Sandbox U Virtual Mentorship Program by Hook pairs mentees with mentors for 10 weeks to develop skills in creative professions.

The Account Manager will connect client goals with team execution, manage relationships, oversee project execution, analyze data, handle budgets, and integrate AI tools for performance improvements.

Lead executive relationships at strategic accounts to drive measurable value from Arkestro's predictive procurement platform. Define success metrics, own renewal/expansion motions, design customer engagement and onboarding, identify and remediate at-risk accounts, build advocacy and reference programs, influence product roadmap, and help build the Customer Outcomes function and scalable playbooks across Sales, Professional Services, and Product.

Guide paid clients through post-sale onboarding of Subsplash products, provide consulting and creative direction, teach platform use, quality-review apps, troubleshoot complex issues, and collaborate to improve client experience and adoption.

The Client Success Manager will build client relationships, strategize for goal achievement, monitor campaign performance, and provide insights.

Own a book of high-ARR enterprise accounts as a senior technical success lead: drive adoption, retention, and expansion; align the platform to security and business outcomes; coordinate multi-workstream initiatives; run executive business reviews; enable customers on the Endor Labs platform; proactively manage and escalate risk; capture feedback for Product and Engineering.

Manage a portfolio of RigDig customers to drive retention, growth, adoption, and long-term success. Serve as primary post-sale contact, lead onboarding and training, run business reviews, create account strategies, track health metrics, and advocate customer needs across Product, Sales, and Support to achieve renewal and revenue goals.

Lead and scale the enterprise customer success function for Zocks, managing a team of Enterprise CSMs to drive adoption, value realization, renewals and expansion with large RIAs, broker-dealers, banks and financial firms. Build playbooks, metrics, and cross-functional partnerships while personally engaging executive stakeholders to ensure measurable customer outcomes.

Lead strategic relationships for a portfolio of enterprise clients, driving adoption, growth, and escalation resolution across Pacvue and retail media platforms. Develop account plans, create scalable playbooks, translate client feedback to Product/Engineering, mentor peers, and deliver analytics-driven recommendations. Own end-to-end customer experience and improve processes to scale outcomes across markets and products.

Lead and mentor a technical support team responsible for customer escalations, SLA and CSAT targets, process improvement, case review and metrics, and on-call/standby duties. Advocate for customers and engineers, build product technical knowledge, and drive knowledge sharing and operational excellence.