Top Remote Customer Success & Experience Jobs in Miami, FL

Manage a high-volume portfolio to drive adoption, retention, and expansion of Bloom Growth's SaaS operating system. Lead onboarding, run proactive outreach and success reviews, identify at-risk accounts, design scalable engagement initiatives, maintain HubSpot records, and collaborate cross-functionally to improve customer outcomes and grow revenue.

Manage a portfolio of 40+ accounts to drive retention, engagement, and expansion. Own renewals and forecasting, run strategic reviews, identify upsell opportunities, coordinate onboarding, escalate support issues, and collaborate with sales and contracts teams to close renewals.

Serve as primary client contact to build and grow relationships, manage day-to-day requests, resolve issues, and align expectations. Collaborate cross-functionally to deliver projects, analyze compliance reports to improve outcomes, and drive client retention in a fast-paced, metric-driven environment.

Serve as the primary technical and operational customer contact for SewerAI's PIONEER and AutoCode platforms. Triage and resolve lower-level technical issues, document interactions in Pylon, provide workflow and onboarding guidance, support ProServe projects, represent the company at trade shows, and collaborate cross-functionally to drive adoption, satisfaction, and retention.

Create developer-facing content and programs to drive revenue for the go-to-market team while collaborating with marketing and sales to support lead generation.

The Help Desk Specialist provides Tier-1 support for an online learning system, assisting users with technical challenges and account needs, while maintaining quality customer service.

The role involves responding to customer inquiries, resolving issues, processing orders, executing sales campaigns, and achieving performance metrics in a remote environment.

Own renewals, retention, and expansion for a portfolio of college and university partners. Serve as primary executive contact, drive platform adoption, deliver data-driven insights, lead onboarding and training, build customer success plans, and influence cross-functional teams to meet enrollment and revenue goals.

Lead end-to-end healthcare interoperability implementations, building and validating integrations between AmplifyMD and customer EHRs, imaging and identity systems. Drive technical planning, testing, go-live, troubleshooting, and process improvements while coordinating with engineering, clinical, and IT stakeholders to ensure secure, scalable deployments.

Serve as primary contact for assigned brokers and clients, coordinate internal teams to fulfill client requests, manage renewals and reporting, lead virtual and in-person meetings, and deliver excellent client service and cost-analysis.