Top Remote Customer Success & Experience Jobs in Miami, FL

The Global Customer Success Manager oversees the post-sale journey for strategic global accounts, focusing on customer adoption, retention, and business outcomes through collaboration with internal teams and stakeholders.

Lead portfolio risk and opportunity analysis, develop standardized retention and recapture playbooks, and create a subscription Value-Added-Services offering. Partner with Product, Data Engineering, Sales, and Customer Success to monetize retention expertise and drive client outcomes.

Serve as primary contact for accounts and sales to resolve customer inquiries and escalations, manage ordering and sample issues, communicate delays, ensure timely test reporting, maintain PHI/privacy compliance, and support special projects while documenting interactions.

Seeking a reliable Bilingual Virtual Assistant fluent in English and either Spanish or Portuguese to manage tasks, communicate with clients, and support workflows.

Responsible for sourcing and acquiring qualified technology leaders to enhance a marketplace, by optimizing outreach strategies and tracking application metrics.

Act as a Customer Support expert by sharing insights on software vendors, guiding procurement evaluations, and advising on product strategy.

This role involves building the foundation for sales enablement at ElevenLabs, focusing on customer success and expansion strategies. Responsibilities include designing enablement programs, creating training content, and driving customer adoption and retention metrics.

Seeking a PR Account Executive to manage client accounts, develop strategies, maintain relationships, and drive campaign success with a proactive approach.

The Client Success Executive manages key client relationships, develops strategies for retention and growth, and leads client success initiatives while mentoring account managers and ensuring satisfaction.

Provide end-to-end corporate travel support for contracted clients, booking domestic and international travel using GDS and ticketing tools, managing reservations/changes/cancellations, ensuring policy compliance, advising on visas/passports/health requirements, maintaining operational queues and SOPs, and delivering high-quality customer service and account backup support. Remote work required.