Global Customer Success Manager

Imagine yourself…

• Doing meaningful work that makes an everyday impact on the world around you
• Growing your expertise and expanding your skillset with every project
• Collaborating with a vibrant, inclusive, global team

It’s all possible with a role at Esko. Esko, a Veralto company, is a global provider of integrated software and hardware solutions that accelerate the go-to-market process of packaged goods. 

Innovation is built into our DNA—we continuously evolve our products, processes, and people, while fostering an inclusive workplace where everyone can thrive. 

We Offer:

• Health, dental, vision, and 401(k) with match starting Day 1!
• Flexible working hours in a US Remote environment, empowering you to collaborate globally while managing your schedule with autonomy and balance
• Comprehensive health benefits to support you and your family
• A strategic, high-impact role where you partner with global enterprise customers and influence real business outcomes - not just manage accounts
• Professional onboarding and continuous learning opportunities,
• A highly collaborative, global team environment 
• Clear career growth and development pathways

Role Summary

Reporting to the Customer Care Manager, the Global Account Customer Success Manager leads the post-sale experience for a portfolio of strategic global accounts—driving adoption, value realization, and retention.

This role is US Remote, working cross-functionally across regions and customer stakeholders.

A Typical Day Looks Like:

• Owning the global post-sale customer journey, from onboarding through adoption, expansion, and retention
• Leading Quarterly and Executive Business Reviews (QBRs/EBRs) with executive stakeholders
• Developing and executing outcome-based Customer Success Plans
• Driving product adoption and aligning customer objectives to measurable business outcomes and KPIs
• Monitoring customer health, identifying risks, and proactively developing mitigation plans
• Collaborating with Sales, Professional Services, Support, and Product teams to deliver an exceptional customer experience
• Serving as the voice of the customer by providing feedback to influence product enhancements and roadmap discussions

Essential Requirements

• 5–10 years of experience in Customer Success, Consulting, Strategic Account Management, or a similar customer-facing role within a B2B SaaS environment
• Experience managing enterprise and global customer accounts
• Proven success leading QBRs/EBRs and engaging with executive-level stakeholders
• Experience using CRM and Customer Success platforms such as Salesforce and Gainsight
• Experience working with customers in the printing, packaging, or label industry, with an understanding of print production and packaging workflows
• Experience working with Esko software solutions is a strong plus.

Esko is proud to part of the Product Quality & Innovation segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto’s vibrant global network of 17,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’re Safeguarding the World’s Most Vital Resources™—and building rewarding careers along the way.

US ONLY: 

The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate’s position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees. 

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. 

US residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.  Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
The EEO posters are available here.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at [email protected] to request accommodation.
 

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.