Top Remote Customer Success & Experience Jobs in Miami, FL

Provide end-to-end corporate travel support for contracted clients, booking domestic and international travel using GDS and ticketing tools, managing reservations/changes/cancellations, ensuring policy compliance, advising on visas/passports/health requirements, maintaining operational queues and SOPs, and delivering high-quality customer service and account backup support. Remote work required.

The Curriculum Content Tester will review math, English, science, and social studies content for errors, ensure formatting matches designs, and document issues while collaborating with designers.

Manage a portfolio of employer customers from onboarding through ongoing lifecycle support, driving value and revenue through upsells. Provide consultative, white-glove service, educate on configuration, payroll and reporting, coordinate with brokers and vendors, create Jira bug reports, facilitate bulk HSA transfers, and use AI and automation tools to improve workflows. Maintain timely responses and identify trends to inform product and operations teams.

Manage post-sale client relationships and campaign performance on the StackAdapt DSP. Design and optimize programmatic campaigns, implement tags/pixels, provide reporting and strategic recommendations, run QBRs and trainings, identify upsell opportunities, and travel up to 20% to support client success and account growth.

Lead global customer success enablement by designing, deploying, and measuring learning programs. Partner with CS leadership and cross-functional teams, deliver coaching and content, localize initiatives, and use data and evaluation frameworks to drive performance and readiness.

Lead end-to-end onboarding for strategic, complex customers—transforming and migrating investment data, advising on data structure, resolving escalations, improving processes and tools, mentoring team members, and building reusable AI-supported onboarding workflows.

Manage ongoing relationships with established mental health providers to retain and grow their practices. Conduct proactive outreach, run availability reviews, enable feature adoption, log interactions in HubSpot, escalate issues cross-functionally, and meet measurable activity and retention goals.

Manage a portfolio of top-tier enterprise accounts, act as primary customer contact, create and execute success plans, drive product adoption and ROI storytelling, collaborate cross-functionally on rollouts and upsells, use AI-assisted tools to scale account work, and continuously improve customer experience and NPS.

The Client Success Manager drives client adoption, builds partnerships, monitors key health indicators, and translates business challenges into actionable learning strategies.

Develop and deliver training programs and e-learning for electron microscopy and analytical instruments. Create learning paths, deliver classroom and virtual instruction, work with cross-functional teams, track progress via skills-passport, and travel to deliver training and customer support.