Work Schedule
First Shift (Days)Environmental Conditions
Laboratory SettingJob Description
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
DESCRIPTION:
We seek a Customer Service Training Specialist at Thermo Fisher Scientific to develop and deliver effective training programs for internal and external customers. In this position, you will create and implement learning solutions for electron microscopy and analytical instruments, helping learners understand sophisticated technical content.
Working with our technical training department, you will deliver comprehensive training to diverse audiences including Field Service Engineers, R&D specialists, Operations Engineers, and customers. You will translate complex technical information into clear, actionable knowledge through classroom instruction, hands-on practice, remote learning, and e-learning development.
You will work with cross-functional teams including Global Tech Support, R&D, Product Engineering, Manufacturing, and Product Management to ensure training excellence. Using our skills-passport system, you will track individual progress and customize learning paths for participants from entry-level to senior specialists.
REQUIREMENTS:
• Advanced Degree plus 3 years of experience, or Bachelor's Degree plus 5 years of experience in developing and implementing adult learning programs and e-learning content
• Preferred Fields of Study: Electrical Engineering, Mechanical Engineering, Mechatronics, Physics, or related technical field
• Technical understanding of electron microscopy or analytical instrumentation systems
• Effective instructional and presentation skills for both in-person and virtual training delivery
• Advanced English language proficiency in both verbal and written communication
• Ability to translate complex technical concepts into clear, understandable training materials
• Interpersonal skills with ability to engage and motivate diverse learners
• Demonstrated ability to work independently
• Experience with learning management systems and training program development
• Practical approach to problem-solving and technical instruction
• Ability to travel up to 30-40% for training delivery and customer support
• Innovative mindset for developing effective learning solutions and training methods
• Project management and organizational capabilities
• Collaboration skills for working with global, cross-functional teams
Skills Required
- Advanced degree plus 3 years, or Bachelor's degree plus 5 years in developing and implementing adult learning programs and e-learning content
- Preferred fields of study: Electrical Engineering, Mechanical Engineering, Mechatronics, Physics, or related technical field
- Technical understanding of electron microscopy or analytical instrumentation systems
- Effective instructional and presentation skills for both in-person and virtual training delivery
- Advanced English language proficiency in both verbal and written communication
- Ability to translate complex technical concepts into clear, understandable training materials
- Interpersonal skills with ability to engage and motivate diverse learners
- Demonstrated ability to work independently
- Experience with learning management systems and training program development
- Practical approach to problem-solving and technical instruction
- Ability to travel up to 30-40% for training delivery and customer support
- Innovative mindset for developing effective learning solutions and training methods
- Project management and organizational capabilities
- Collaboration skills for working with global, cross-functional teams
Thermo Fisher Scientific Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Thermo Fisher Scientific and has not been reviewed or approved by Thermo Fisher Scientific.
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Retirement Support — Retirement programs include a strong company 401(k) match and an employee stock purchase plan that add meaningful long‑term value. Feedback suggests these features stand out among core financial benefits even when base pay feels average.
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Healthcare Strength — Health coverage offers multiple national medical options alongside dental and vision, with company‑paid life and disability coverage. This breadth is considered a solid foundation even if some costs may not be the lowest among peers.
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Parental & Family Support — Paid parental and caregiver leave, backup care, adoption assistance, and specialized family resources are available. Feedback suggests these supports are a notable plus for colleagues managing family and caregiving needs.
Thermo Fisher Scientific Insights
What We Do
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
Why Work With Us
You will join a company which every colleague has the opportunity to create possibilities, for oneself, for our customers and patients. There is no more exciting place to be than at the forefront of solving problems which help improve lives around the world. As a company, we are committed to supporting your career aspirations and your journey.
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