Top Remote Customer Success & Experience Jobs in Miami, FL

Partner with Account Executives to deliver employee benefits programs for large-group clients: manage client relationships, ensure ERISA/compliance, resolve benefit inquiries, maintain records and benefit guides, use agency systems and benefits platforms, and support carrier/vendor relationships.

Provide front-line customer support and account activation for Comply's SaaS platform: configure accounts, upload and validate data, prioritize and manage support cases, troubleshoot issues, collaborate with Technical Support and Product teams, and meet implementation deadlines while maintaining high customer satisfaction.

Own the post-sale lifecycle for enterprise accounts, drive GRR/NRR, manage renewals and expansions, run executive reviews and success plans, boost product adoption, use AI-assisted tooling for efficiency, forecast renewals, document outcomes in Gainsight, and collaborate with Product and Sales to surface case studies and customer-driven product improvements.

Provide bilingual (Spanish) remote customer support: answer product/service questions, troubleshoot and resolve issues, document interactions, maintain product knowledge, and handle inquiries and complaints.

Run one-time strategic growth consults for small and mid-size creators, provide tactical recommendations, manage follow-up and outreach to ensure action, maintain a high-volume personalized calendar, track consults and pipeline, and help pilot new formats to scale 1:1 support.

Provide remote client-facing support including scheduling, confirmations, itineraries, record-keeping, and event coordination via email, chat, and phone. Maintain accurate client records, assist internal teams with coordination tasks, and deliver proactive, friendly assistance to ensure client satisfaction.

Handle client escalations across phone, email, and chat; investigate issues, coordinate with teams and partners, provide timely status updates, escalate complex problems, and suggest process improvements to increase client satisfaction.

Interim VP, Client Success provides executive leadership during a 3-6 month transition to ensure client retention, operational continuity, and team performance. Responsibilities include executive escalation, portfolio health oversight, cross-functional alignment, driving operational improvements, and delivering a transition roadmap for the incoming VP. The role partners with Sales, Product, Legal, Finance, and Executive Leadership to protect revenue and stabilize client-facing operations.

Support post-sale onboarding for enterprise and mid-market customers: coordinate implementation tasks, schedules, and stakeholders; assist with platform configuration and ATS/HRIS integrations; validate data mappings and testing; communicate with customers and internal teams; maintain project plans and documentation to ensure smooth go-lives.

Serve as primary client contact for inquiries, onboarding, billing, and churn intervention. Maintain CRM hygiene, execute structured outreach and EOD reports, coordinate with carriers and internal teams, document interactions, and optimize SOPs to preserve retention and streamline operations.