Top Remote Customer Success & Experience Jobs in Miami, FL

Provide empathetic, technical support for Arts People via tickets, chat, and phone. Troubleshoot ticketing, database, and patron workflows; document and escalate bugs; use Zendesk, Jira, and AI tools to research trends and improve processes while meeting KPIs.

Manage day-to-day partner operations for assigned accounts: execute platform workflows, maintain Knowledge Base content and CRM data, monitor Generative AI performance and campaign health, produce partner reporting and Strategic Partner Reviews, support renewals, and enable partners through training and collaboration with the Partnership Director and cross-functional teams.

Lead strategy and execution of AI-driven customer support, optimize Zendesk and integrations, implement chatbots and agent-assist, improve self-service and knowledge management, measure performance, govern SOPs and training, and partner cross-functionally to scale support operations.

Own a portfolio of high-value enterprise customers to drive adoption, outcomes, renewals, and expansion. Lead complex renewals, deliver QBRs to executives, co-drive expansion with Sales, multithread relationships, identify churn risks, and provide consultative strategic guidance to maximize customer value.

Manage a portfolio of strategic customers to drive retention, product adoption, revenue expansion, and advocacy. Lead onboarding, integrations, account planning, executive business reviews, KPI tracking, and cross-functional initiatives. Identify upsell/cross-sell opportunities and represent the customer voice to sales, product, and engineering to improve outcomes.

Own 1-2 large enterprise accounts as the main customer contact. Maintain portfolio visibility, coordinate programs with internal teams, run regular account reviews, onboard stakeholders, drive renewals and QBRs, and translate customer needs into product and operational improvements.

Lead client onboarding, retention, and operational account management for PBM clients. Coordinate cross-functional teams, ensure service levels, manage implementations, resolve adjudication issues, analyze claims, and drive client satisfaction and revenue growth.

Manage onboarding of new customers to Campspot's SaaS platform, combining project management, technical support, and training. Support initial setups and major overhauls, coordinate timelines, communicate with stakeholders, solve issues, and handle some evening hours and travel.

Lead and operationalize cross-functional Customer Success programs to drive adoption, retention, and growth. Analyze customer and program data, establish success metrics and reporting, influence stakeholders, support enablement, and manage a small portfolio of medium-touch SaaS accounts to ensure value realization and coordinated execution with Sales and Professional Services.

Provide proactive client service and subject-matter expertise for retirement plans; research and resolve client issues, manage assigned book of business, produce and analyze reports, communicate status and resolutions, support sales efforts, and drive client retention and growth.