Top Remote Customer Success & Experience Jobs in Miami, FL

As a Customer Success Solutions Architect, you will serve as a technical advisor for enterprise clients, guiding the deployment of Strivacity's CIAM platform, managing onboarding, and the overall success of customer projects.

The Customer Engagement Programs Director is responsible for designing and managing global customer success programs to drive retention and executive engagement. The role facilitates account managers with resources and develops internal and external communications to enhance client relationships.

The Senior Customer Success Manager drives revenue growth by ensuring customer satisfaction, building strong relationships, managing renewals, and promoting product solutions aligned with client goals.

The EMR Success Manager leads a team ensuring customer success with EMR integrations, manages operations, drives technical leadership, and partners cross-functionally to enhance the integration experience.

Lead enterprise pilots, own onboarding and rollout, drive product adoption and expansion, train and enable customers, build trusted stakeholder relationships, run check-ins and QBRs, and feed customer insights back to product and GTM teams.

Guide paid clients through post-sale onboarding of Subsplash products, provide consulting and creative direction, teach platform use, quality-review apps, troubleshoot complex issues, and collaborate to improve client experience and adoption.

The representative handles high volumes of inbound calls, resolves inquiries regarding Life and Annuity business, and ensures quality support for customers.

Lead and scale a Consulting Account Management organization to drive retention, expansion, and product adoption. Build repeatable processes, forecast revenue, coach managers and ICs, recruit talent, partner with Sales/Product/Marketing, and communicate customer signals to leadership.

Own and manage a portfolio of enterprise Omni Commerce accounts (Walmart & Target focus), drive retention and adoption, lead executive engagements, develop scalable onboarding/playbooks, translate customer workflows into product feedback, identify expansion opportunities, and mentor peers while aligning commerce and retail media initiatives across teams.

Provide empathetic, technical support for Arts People via tickets, chat, and phone. Troubleshoot ticketing, database, and patron workflows; document and escalate bugs; use Zendesk, Jira, and AI tools to research trends and improve processes while meeting KPIs.