Top Remote Customer Success & Experience Jobs in Miami, FL

As a Territory Manager, you'll develop partnerships, manage referral sources, and lead community engagement to enhance access to mental health treatment.

Own post-sale onboarding: run initial calls, get clients hands-on with the browser extension, respond to support, monitor usage, collect product feedback, schedule check-ins, and drive activation and retention.

Own post-sale onboarding: run initial setup calls, guide clients hands-on, answer questions, flag product issues, schedule follow-ups, and build relationships to drive customer activation and long-term retention.

Manage post-sale advertising accounts from kickoff through campaign wrap, coordinating production, launches, reporting, optimization, and client communications. Support pre-sale media planning, proposals, RFP responses, renewals, and growth opportunities while partnering with sales and cross-functional teams. Use campaign analytics to recommend improvements, build retention strategies, and deliver strong client experiences. The role requires digital campaign execution experience, organization, communication, problem-solving, and the ability to manage multiple campaigns independently.

Manages key client accounts for a healthcare technology company, serving as a trusted advisor and primary contact. Responsibilities include nurturing relationships, improving satisfaction and retention, identifying account expansion opportunities without sales prospecting, developing account plans, coordinating issue resolution, analyzing account data, preparing reports, and presenting strategic recommendations. The role requires experience with major pharmaceutical companies, executive-level relationship management, organizational change adoption, and communicating measurable business value.

Manage relationships and recurring revenue for complex software accounts. Drive retention, renewals, upsells, cross-sells, client satisfaction, and strategic account growth. Serve as the primary client advocate, lead business reviews and roadmap discussions, coordinate software upgrades, maintain CRM data, forecast performance, and collaborate with Sales, Customer Success, Product, PSO, and project management teams.

Provide Tier 1/2 technical support for e-commerce and internal users of WMS/OMS, manage tickets and SLAs, run client onboarding and training, diagnose web/API issues using observability logs, escalate and document bugs, and support AI agent QA and knowledge base curation.

Supports customer onboarding, training, account relationships, issue resolution, reporting, dashboards, quotations, CRM management, and post-order updates. Collaborates with sales, logistics, commercial operations, and support teams to improve customer satisfaction and processes. Provides administrative and analytical support, monitors customer health, manages cross-functional initiatives, and identifies opportunities to enhance long-term client success.

The Customer Success Manager will engage with enterprise finance leaders, driving value from AI solutions and managing customer success initiatives to enhance renewals and partnerships.

Owns end-to-end customer relationships for Palo Alto Networks solutions, guiding adoption, licensing, subscriptions, entitlements, usage, and support processes. Leads enablement sessions, customer success plans, troubleshooting, documentation, and escalations to technical teams or Palo Alto Networks TAC. Reviews customer and configuration data, coordinates cross-functional support, and drives customer outcomes across commercial, enterprise, service provider, and public-sector accounts.

Lead and coach a team of enterprise Customer Success Managers serving complex B2B SaaS customers. Improve customer journey processes, adoption, optimization, retention, and team performance while balancing scalable systems with bespoke enterprise experiences. Partner cross-functionally with Product, Support, Sales, RevOps, Implementation, and Contract Management. Act as a technical resource, advocate for the team, and voice of the customer while driving data-informed operational improvements.