Top Remote Customer Success & Experience Jobs in Miami, FL

Leads software deployments, implementations, customer training, technical documentation, help desk support, and product utilization analysis for PMRT software in government environments. Develops training plans and online help content, assists users by phone and email, documents software issues, coordinates with development teams on outages and anomalies, and ensures support materials remain aligned with product releases. The role requires strong communication, analytical, writing, customer support, and DoD financial or program management experience.

Manages enterprise customer relationships for PointClickCare’s SaaS solutions, driving adoption, value realization, retention, and account growth. Serves as a trusted advisor to executive stakeholders, develops joint success plans, monitors customer health, mitigates churn, manages escalations, and coordinates cross-functional teams. The role requires strong communication, data analysis, CRM proficiency, healthcare and enterprise account management experience, and travel to client locations as needed.

Manage a portfolio of strategic enterprise customers, serving as their trusted advisor and primary business contact. Develop success roadmaps, drive product adoption, coordinate cross-functional solutions, identify account risks, and support renewals and expansion. Analyze customer data to improve outcomes, communicate with executive stakeholders, and become an expert on Singular’s marketing measurement platform and integrations.

Manage enterprise SaaS customers, owning retention, net revenue retention, account health, and growth. Build executive relationships, onboard and activate customers, conduct business reviews, identify upsell opportunities, drive renewal campaigns, resolve escalations, and collaborate with internal teams on customer programs and product feedback. Use AI tools and reporting to identify risks, opportunities, and high-impact actions.

Manage high-value enterprise and strategic customers across the United States. Develop success plans, drive retention, adoption, expansion, and advocacy, and engage executive stakeholders. Use customer analytics to identify risks and opportunities, manage escalations, support digital transformation and change management, and collaborate with Sales, Marketing, and global teams. The role is fully remote, with occasional customer and industry travel.

Serve as primary client technical contact from implementation through support, run technical investigations (logs, SQL, Elasticsearch, HTTP), deliver training and documentation, collaborate on product roadmap and remediation plans, present insights and strategic recommendations to senior stakeholders, and drive operational improvements to maximise client value.

Guide new clients through software implementation, including kickoff meetings, project planning, platform configuration, data coordination, training, launch support, and early adoption. Manage timelines, milestones, documentation, and risks while coordinating clients and internal teams. Conduct post-launch health reviews, identify adoption barriers, create scalable onboarding resources, and improve implementation processes. Support client events, feedback collection, renewals, and expansion through successful implementation outcomes.

Own enterprise customer success from onboarding through renewal and expansion. Drive adoption, value realization, health monitoring, quarterly business reviews, executive relationships, advocacy, and strategic account planning. Collaborate with Sales, Product, Support, Marketing, and partners to resolve escalations, identify expansion opportunities, and provide product feedback. The role requires cybersecurity, cloud, networking, and solution architecture expertise, with travel for customer meetings, training, and industry events.

Manage complex higher-education SaaS renewal accounts, developing retention and expansion strategies, preparing quotes, forecasting renewals, negotiating contracts, and collaborating with Customer Success, Sales, Product, and Marketing teams. The role also serves as a CRM and quoting-tools subject matter expert, tracks performance metrics, and supports process improvements. Travel may be required up to 20%.

Leads and develops a team of Renewal Representatives responsible for customer retention and portfolio growth. Oversees complex renewals, escalations, negotiations, performance metrics, training, and cross-functional collaboration with Sales, Customer Success, and Finance. Improves renewal processes, data integrity, workflows, and scalability while delivering actionable KPI insights and managing customer retention initiatives.

Leads North American mid-market customer onboarding for a hospitality software platform, managing onboarding project managers and coaches while personally overseeing strategic accounts. Responsibilities include team development, account assignment, escalation management, PMS implementation guidance, performance tracking, cross-functional coordination, partner management, and improving time-to-live, deployment quality, customer satisfaction, and early retention.