Top Remote Customer Success & Experience Jobs in Miami, FL

The Senior Solutions Consultant will drive complex deals, provide technical solutions, mentor peers, and build reusable assets while collaborating with sales and technical teams.

Manage a portfolio of customer accounts to drive onboarding, adoption, retention, and expansion. Serve as primary client contact, run business reviews, monitor adoption metrics, resolve issues with cross-functional teams, and deliver success plans, training, and reporting to improve satisfaction and renewals.

Supports employer clients and employees with benefits, disability, absence, paid leave, claims, accommodation, and return-to-work services. Resolves inquiries, coordinates stakeholders, monitors claims, explains Evidence of Insurability requirements, and provides benefits guidance. Delivers client training, analyzes reports, conducts audits, identifies root causes, and implements service improvements. Requires fluent Spanish, strong benefits administration knowledge, customer service skills, and approximately 10% business travel.

Manage strategic customer accounts through Nucleus platform deployments, including architecture, configuration, go-live engagements, stakeholder coordination, and adoption. Guide customers in vulnerability management modernization, scanner integration, prioritization, and workflow automation. Partner with engineering and product teams on improvements, create customer success resources, manage expectations, and identify account growth opportunities. The role requires basic Python scripting, enterprise security knowledge, and the ability to learn network, application, and cloud vulnerability management.

Manage and grow customer relationships by supporting technical, business, and product needs. Deliver training and webinars, introduce new features, identify opportunities and risks, collect client feedback, and collaborate with Sales, Solution Architects, Product, Legal, and Marketing to ensure customer success.

Own the post-sale customer lifecycle for mid-market and enterprise accounts, including onboarding, activation, adoption, retention, renewals, and expansion. Build scalable customer success playbooks, health scoring, dashboards, and lifecycle processes. Partner with Sales, Product, and Engineering to drive customer outcomes, surface feedback, reduce churn, and identify growth opportunities.

Manage strategic healthcare client accounts, driving onboarding, adoption, retention, renewals, upselling, membership growth, and utilization. Develop account strategies, monitor client health and performance metrics, deliver ROI-focused business reviews, resolve issues, and maintain executive relationships. Collaborate cross-functionally with Sales, Product, Marketing, Business Development, and Support while communicating client feedback and industry insights. Travel up to 25% as needed.