Top Remote Customer Success & Experience Jobs in Miami, FL

Leads Transition Strategy Partners and oversees customer transition delivery from pre-sale through onboarding and steady-state service. The role ensures alignment among sales commitments, solution design, and execution; manages resources, escalations, risks, KPIs, and complex customer scenarios; develops team capabilities; and improves processes, playbooks, systems, scalability, and automation to support consistent customer outcomes.

Provides post-implementation support for Sage Intacct clients by troubleshooting application, configuration, process, reporting, and workflow issues. Builds client relationships, advises on best practices, supports system updates and testing, documents resolutions, and coordinates with consultants, implementation teams, development teams, and Sage support. Identifies recurring issues, creates knowledge resources, and recommends process improvements to enhance client satisfaction and system utilization.

The role involves supporting associations, explaining benefits, and helping families, while fostering personal growth and leadership skills.

The Enterprise Account Manager will manage and grow a portfolio of enterprise accounts, ensuring customer satisfaction and retention, identify expansion opportunities, conduct business reviews, and build trusted relationships with clients while collaborating cross-functionally.

The Remote Beauty Advisor provides client support via chat and email, assisting with inquiries and troubleshooting while achieving great customer experience.

The AI Partnerships Lead will develop and manage strategic partnerships with AI developers, drive growth, negotiate deals, and ensure successful collaboration across teams.

Provide white-glove onboarding and technical support to new customers: handle high call volume, schedule installations, troubleshoot IPTV and internet services, explain billing, and act as primary liaison to deepen engagement and ensure high-quality service.

As a Private Client Advisor for the Yacht team, you will manage a high-volume book of business, provide client support, negotiate insurance coverage, and develop new business through referrals.

EasyVista is seeking enthusiastic talent in sales, consulting, and customer success management. They emphasize professional development and a collaborative culture.

Leads client retention and expansion strategy for a healthcare technology portfolio. Builds executive relationships, drives renewals, contract negotiations, upsells, and revenue growth, while conducting market analysis and communicating client feedback internally. Partners with customer success, marketing, growth, product, clinical, and operations teams to improve client outcomes and product-market fit. Requires an MBA, consulting and healthcare experience, strong negotiation and relationship skills, and approximately 30–50% travel.