Top Remote Customer Success & Experience Jobs in Lexington, KY

As a Telephone Verification Operator, you will verify life and health insurance applications, make outbound calls, document necessary information, and manage communication with management.

The Customer Solutions Engineer is responsible for onboarding and implementing solutions for customers, ensuring successful direct mail programs. They collaborate with Account Managers and require technical proficiency with APIs and third-party integrations.

The Senior Customer Marketing Manager will drive customer marketing strategies for expansion and retention, executing targeted lifecycle campaigns and collaborating with sales and product teams to enhance customer engagement and revenue.

The Senior Account Manager will manage top publisher accounts, drive revenue growth, build client relationships, provide insights, and collaborate with various teams to optimize the use of OpenX technology.

The Senior Clinical Data Manager oversees clinical trial databases, ensures data quality, and acts as a liaison between eClinical and sponsor personnel, managing data management tasks across projects.

The Customer Service Representative manages client interactions, providing support through high volume phone calls, resolving issues, and maintaining strong client relationships while working remotely.

Lead and develop a team of Strategic Customer Success Managers, drive product adoption, and build executive-level customer relationships while enhancing operational efficiencies.

The Account Manager will oversee client relationships, identify growth opportunities, forecast revenue, and collaborate with internal teams to enhance client satisfaction.

Own and resolve complex medical billing and insurance cases end-to-end after AI handoff. Contact providers, insurers, and collections; investigate claims and benefits; advocate for users; maintain clear documentation; communicate progress; and improve playbooks while partnering with Product and Engineering.

Manage and mature Upstart's privacy program, embedding privacy controls into products and ensuring compliance with regulations. Lead assessments and collaborate with various teams on data safeguards.