Top Remote Customer Success & Experience Jobs in Lexington, KY

The Solution Consultant will engage in pre-sales technical positions, demonstrate ReversingLabs solutions, and support customers in understanding threat intelligence and cybersecurity workflows.

The Director of Customer Success leads enterprise bank and credit union accounts, focusing on customer relationship management, growth, and satisfaction while mentoring a team and collaborating with Product and Engineering.

As an Associate Technical Onboarding Manager, you will manage the onboarding process for new customers, gather technical requirements, and ensure quality customer experience through project management.

The Revenue Enablement Program Manager will drive strategies, develop programs, and enhance the performance of Account Managers and Customer Support teams to improve customer outcomes and retention.

The Customer Solutions Engineer is responsible for onboarding and implementing solutions for customers, ensuring successful direct mail programs. They collaborate with Account Managers and require technical proficiency with APIs and third-party integrations.

The Senior Account Manager fosters strategic partnerships with enterprise clients, drives account growth, manages renewals, conducts executive reviews, and promotes advocacy, all while ensuring client success and maximizing platform usage.

Own partner health and growth for Headway27s care partnerships by managing executive relationships, running steering committees, leveraging data to identify growth opportunities, and collaborating cross-functionally with Product, Strategy, and Operations to improve partner experience and deepen health system and clinic relationships.

Serve as the primary technical contact for a book of clients, troubleshoot campaign performance and tracking issues, monitor pacing and delivery, ensure tracking codes/pixels function, optimize across publishers and DSPs, and share best practices and training across the TAM team to improve campaign outcomes.

Own and resolve complex medical billing and insurance cases end-to-end after AI handoff. Contact providers, insurers, and collections; investigate claims and benefits; advocate for users; maintain clear documentation; communicate progress; and improve playbooks while partnering with Product and Engineering.

As a Customer Experience Intern, you will streamline processes, execute deliverables, and collaborate across teams to enhance the department's success.