We’re looking for a strategic, data-driven Revenue Enablement Program Manager to accelerate the performance of our Revenue organization. This role sits at the intersection of Sales, Account Management, Customer Support, Product, Marketing, and Revenue Operations and is responsible for translating go-to-market strategy into measurable seller behavior change.
You will lead enablement initiatives that drive revenue impact — including new product launches, pricing and packaging rollouts, everboarding programs, skills development, and process adoption. You won’t just deliver training — you’ll design scalable systems that improve execution quality, shorten sales cycles, increase win rates, and elevate rep confidence.
This is a highly cross-functional, high-visibility role for someone who thrives in fast-moving environments, knows how to influence senior stakeholders, and can connect enablement efforts directly to business outcomes.
This position will report to our Director of Revenue Enablement. No direct reports.
Responsibilities Include:
Program Strategy & Execution
Partner with GTM leadership to identify performance gaps and define enablement priorities aligned to business goals
Build and execute a quarterly enablement roadmap spanning onboarding, product enablement, and skill development
Build launch certification programs and define measurable adoption metrics (call behaviors, pipeline mix, win rate impact)
Support rollouts of new sales processes and tooling (e.g., Gong), with enablement assets and reinforcement plans that drive behavior adoption
Lead new hire onboarding sessions from both content build and delivery
Develop scalable assets—playbooks, talk tracks, guides, and SOPs—and own content strategy across tools (e.g., Guru, Lessonly), establishing governance for creation, review, and ongoing audits so teams have centralized access to accurate, up-to-date resources
Train post-sales teams on technical knowledge needed to support customer support troubleshooting
Measurement & Continuous Improvement
Partner with leadership to define and track success metrics for enablement programs (time-to-productivity, ARR, win rates, churn reduction, upsell, etc)
Leverage toolstack to assess performance and surface coaching opportunities (Gong, Outreach, Glean, Claude)
Continuously iterate on programs based on data, feedback, and business outcomes
Within 30 days you'll...
Complete ChowNow New Hire Onboarding Experience
Build a deep understanding of the GTM org and the teams KPIs
Audit existing enablement assets, onboarding programs, and knowledge management systems to identify immediate gaps and quick wins
Within 60 days you'll...
Define and align on a prioritized enablement roadmap
Launch ongoing enablement initiatives ie. everboarding programs
Within 90 days you'll...
Achieve defined adoption metrics for at least one major initiative
Demonstrate early indicators of revenue impact (improved discovery quality, improved pipeline hygiene, increased attach rate, etc.)
You Should Apply If You Have:
- 3+ years of experience in Sales Enablement, Revenue Enablement, or Sales Performance roles supporting Account Executives or Account Managers in a SaaS or high-growth technology environment
- A proven track record leading enablement programming lifecycles end to end
- Deep understanding of SaaS sales cycles (especially SMB)
- Experience operationalizing discovery and value frameworks into scalable programs (BANT, MEDDPICC, etc)
- Strong data fluency — ability to tie enablement initiatives to measurable business impact (win rate, ACV, pipeline conversion, ramp time, reduced churn, etc.)
- Experience partnering closely with Sales, CX, Product Marketing, RevOps to launch GTM initiatives at scale
- Experience supporting call coaching platforms (e.g., Gong) and embedding coaching frameworks into manager rhythms
- A demonstrated ability to build structured certification programs and measurable skill validation
- Excellent executive communication skills; comfortable presenting to senior leadership
- ]Strong organization skills and can lead multiple concurrent initiatives without losing quality or velocity
About Our Benefits:
- Estimated Base Salary: $90,000- $135,000 (depending on candidate location and experience)
- Ongoing training and growth opportunities.
- A "Best Place to Work" winner multiple times where we focus on creating a great employee experience.
- Rock solid medical, dental, and vision plans.
- Mental Health Coverage - we offer several programs to support your mental health and wellness goals.
- Unlimited Paid Vacation. We expect you to work hard, but still enjoy your personal life
- 7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave.
- 401(k) Matching
- Employer-contributing student loan assistance program or continuing education reimbursement program
- Employee Stock Incentive Plan.
- Pet insurance for your fur babies
- Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly.
- Enough freedom to spread your wings while still holding you accountable.
Skills Required
- 3+ years of experience in Revenue or CX Enablement
- Experience in a Sales, Account Management or CS position for 1-2 years
- Experience building and scaling enablement programs for Customer Success, Account Management, or Support teams
- Strong understanding of CX metrics (CSAT, NPS, retention, expansion, resolution time)
- Experience with enablement and CX tools (e.g., LMS, Guru, Gong, Zendesk)
- Experience building and leading skills training for both Account Managers and CS teams
- Excellent executive communication skills
- Strong organizational skills as a program manager
What the Team is Saying
ChowNow Compensation & Benefits Highlights
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Healthcare Strength — Health coverage includes comprehensive medical, dental, and vision plans along with dedicated mental‑health support. Feedback suggests the core health package is a central, consistently advertised element of the offering.
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Leave & Time Off Breadth — Time away includes an advertised 'Unlimited Paid Vacation' policy alongside formal leave options. Feedback suggests flexible PTO is a notable part of the package across public materials.
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Parental & Family Support — Family benefits include paid parental leave with specific baby‑bonding time and paid pregnancy leave, plus adoption assistance and a return‑to‑work program. Feedback suggests the parental‑leave provisions are a clear strength relative to typical mid‑size tech packages.
ChowNow Insights
What We Do
ChowNow’s vision is to become the leading North American platform connecting diners and independent restaurants for at-home dining. The ChowNow Platform continues to grow its product offerings and bring restaurants and diners closer together. Our marketplace provides commission-free ordering for restaurants nationwide and diners with an ever-growing selection of independent restaurants. Our demand network provides diners with the ability to order where they’re already online, including Google, Yelp, Instagram, Snap, and many others. And our white-labeled online ordering system provides restaurants with a branded experience for diners on their website and their own iOS and Android apps for a reasonable monthly fee regardless of order volume. To date, we’ve created over 20,000 apps for our restaurant partners – something that’s never been done before in our category. We operate this way because of our belief in being fair, sustainable, and equitable with our restaurant partners and the same goes for our culture.
Why Work With Us
Diversity, teamwork, and mutual respect are among our core company values. We pride ourselves on giving our teams plenty of opportunities to make their mark. Join us and help ensure ChowNow becomes the diner’s first choice for socially responsible online ordering. Together we can preserve neighborhood flavor, one restaurant at a time.
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ChowNow Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our hybrid policy asks local Los Angeles employees to come in 2 times a week to allow for in person collaboration and cross-functional relationship building. Our open air, Culver City Headquarters is spacious and inviting for teams to be together.
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