Mission Cloud

Associate Technical Onboarding Manager

Posted 10 Days Ago

Hiring Remotely in US

Remote

Entry level

Artificial Intelligence • Cloud • Information Technology • Machine Learning • Consulting • Generative AI • Big Data Analytics

Our goal, every day, is to help you leverage cloud-based technologies to achieve great things. Your Mission Is Ours.

The Role

As an Associate Technical Onboarding Manager, you will manage the onboarding process for new customers, gather technical requirements, and ensure quality customer experience through project management.

Summary Generated by Built In

As a Associate Technical Onboarding Manager you will manage the onboarding process for new customers. You will be a technical guide and services expert for all new Mission Cloud customers. You will lead customers through the onboarding process, gather technical requirements, and project manage onboarding through completion.

This position is 100% remote.

Responsibilities

Manage the technical onboarding for all assigned new Mission Cloud customers; lead onboarding meetings, project manage the onboarding process, and act as the main contact for customers
Understand AWS Cloud Technologies and how they are delivered through Mission Cloud
Work across Mission Cloud teams, including Customer Success, Service Delivery, and Sales, to ensure the highest quality onboarding experience for customers
Review customer contracts, service level agreement requirements, and deliverables, and ensure service implementation aligns with contract requirements
Gather technical requirements from customers, including new and existing AWS account details and configurations
Educate customers on current technologies, Mission Cloud services, and industry best practices

Requirements

Experience working in a technical Customer Support, Implementation, or Onboarding role
Ability to work in a project management role
Ability to work with public cloud, preferably with AWS
Ability to communicate regularly with customers over phone or video conference and email
Ability to work with contracts and understand service level agreements
Ability to manage multiple customer onboarding's at one time (Example: 10+ Clients)
Ability to work in a fast paced evolving environment
AWS Cloud Practitioner certification (required after 1 year of employment at Mission Cloud)

Use of Artificial Intelligence (AI)

Our company leverages Artificial Intelligence (AI) as a tool to enhance and streamline various aspects of the hiring process. By submitting your application, you acknowledge and consent to the use of AI technologies in activities such as resume screening, interview scheduling, note taking and other administrative functions. Please note that all hiring decisions are made by human reviewers in compliance with applicable laws and best practices.

About Mission Cloud

Mission Cloud is an Amazon Web Services (AWS) Premier Consulting Partner and MSP. Clients depend on us to expertly and securely architect, migrate, manage, and optimize their cloud environments.

Mission Cloud’s team of AWS Certified Solutions Architects and DevOps Engineers are ready to help you harness the full power of the AWS cloud to transform your business and operations.

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The Company

HQ: Los Angeles, CA

300 Employees

Year Founded: 2017

What We Do

Mission Cloud Services, a CDW company, is a leading AWS Premier Tier Services Partner and Cloud Managed Services Provider. Through its dedicated team of expert cloud operations professionals, cloud analysts, and solutions architects, Mission delivers a comprehensive and differentiated suite of agile cloud services designed to help businesses migrate, manage, modernize and optimize their AWS cloud environments, facilitating continuous improvement and delivery across your entire cloud journey. We believe that the cloud is the greatest business transformation tool of our time, capable of turning an unrealistic or impractical goal into an achievable reality. Our job is to provide the expertise, resources, and strategic insight you need to transform your cloud infrastructure and your business.

Why Work With Us

Mission is a 100% distributed team with distributed team benefits so every employee has the opportunity to work in an environment that is conducive to productivity and engagement. We rely on our core values to make decisions, give feedback and recognition, and to evaluate whether potential new team members are aligned with our culture.