The US healthcare system is complex, error-prone, and financially draining. Medical bills and insurance coverage shouldn’t be this hard to navigate. At Granted, we’re building the one solution every American can turn to for help.
Thanks to AI and new regulations, Granted can fight claim denials, correct billing errors, negotiate bills, and make coverage easier to understand—saving people time, money, and stress. Our goal is simple: to be the #1 platform that empowers all Americans to take charge of their healthcare
🩺 About UsFounded by a former Oscar Health leader, we’re a seed-stage company with $17M in funding. We’re lucky to be backed by the founders and investors at Hugging Face, Rocket Money, Oscar Health, CaseText, Forerunner Ventures, RRE Ventures, and more. We are well-funded for the next few years.
🔎 About the RoleThe Customer Experience (CX) team delivers high‑quality support that helps Granted users navigate the U.S. healthcare system with less time, cost, and stress. We’re growing quickly, and we’re hiring Healthcare Advocates (HA) to take on more complex cases and raise the bar on what “great support” looks like as we scale.
As a HA, you’ll own high‑impact medical billing and insurance cases end‑to‑end. Our AI agent will handle the initial intake and information gathering, then hand cases to you when judgment, persistence, and human advocacy are needed to get to resolution. You’ll work on a small, high‑trust team and partner closely with Product and Engineering to turn frontline learnings into better workflows and a better user experience.
What you’ll own:
You will own a case from handoff to resolution, including next steps, outreach strategy, documentation, and follow‑through.
You will decide how to route each situation (provider, insurer, collections, employer plan, or user education) and what “done” looks like.
You will be accountable for timely, accurate outcomes and a high‑quality user experience, even when the path is unclear.
You will drive improvements to playbooks and internal processes based on real case patterns.
Resolve complex user cases end‑to‑end, from AI handoff through final outcome.
Contact providers and insurers via phone, email, and fax to verify coverage, correct claim and billing issues, and unblock next steps.
Investigate and triage issues across benefits, eligibility, claims, prior auth, billing codes, and payment responsibility.
Advocate for the user by pushing cases forward with persistence, clear escalation paths, and strong documentation.
Communicate clearly with users, setting expectations, sharing progress, and explaining options in plain language.
Maintain high-quality case notes so anyone can understand what happened, what changed, and what to do next.
Continuously learn healthcare regulations, payer behavior, and internal playbooks, and apply that learning quickly.
Improve how we operate, by collaborating with other healthcare advocates, identifying repeat issues, tightening workflows, and helping build playbooks that scale - in an early-stage environment.
Partner with Product and Engineering to turn real case patterns into product improvements and better automation.
Must-haves:
2+ years of experience in patient/healthcare advocacy, medical billing, or health insurance
Flexible schedule to work 40 hours between 7am - 8pm EST, 7 days/week. To start, you’ll either work:
Sunday – Thursday, 9am–6pm, or
Tuesday – Saturday, 10am–7pm
You are comfortable working directly with provider offices, health insurers and debt collection groups, including phone-heavy follow‑up and clear escalation when needed.
You communicate with empathy and clarity, especially when delivering hard news or complex explanations.
You thrive in ambiguity, and move cases forward with a bias for action, choosing the right next step, without perfect information.
You take documentation seriously and protect user privacy, with a solid working understanding of HIPAA and PHI handling.
You are mission-driven and are passionate about helping build a new standard for how people get help navigating U.S. healthcare.
Nice-to-haves:
Early-stage (Series B or earlier) or healthtech startup experience
You helped drive real patient outcomes related to medical billing, e.g. denials overturned, bills corrected, balances reduced, coverage clarified.
In-depth understanding and ability to navigate healthcare in the US – able to identify and resolve issues across coverage, claims, and billing.
Insurance and billing experience with Medicare, Medicare Advantage and/or Medicaid plans
Additional details:
In compliance with applicable pay transparency laws, the good-faith annual base salary typically starts at $50,000. Individual compensation will vary based on experience, relevant expertise, and geographic location.
Preferred hiring locations: New York, Texas, Ohio
What We Do
Granted is the consumer-first, AI-native product that fights medical bills and helps people navigate health benefits. The U.S. healthcare system is confusing by design. Insurance coverage is opaque, benefits are hard to understand, and medical bills are often wrong. Nearly 40% of bills contain errors or are incorrectly denied, yet most people don’t have the time, expertise, or energy to challenge them or even know where to start. Insurers and providers rely on that confusion. Granted exists to change the balance of power. We use AI to turn healthcare advocacy into a product that works continuously in the background. By connecting directly to a user’s healthcare data, we help people understand their benefits, choose the right care, and fight incorrect bills and claim denials when they occur. Instead of endless phone calls and handoffs, users get clear guidance, fast answers, and an advocate that actually takes action. We go direct to consumers with an affordable product and a free tier accessible to anyone. Granted works for you, not your employer, insurance company, or healthcare providers. We support individuals and families across their entire healthcare journey, no matter their insurer, job changes, or life stage. We’re currently in stealth with strong early user satisfaction and are focused on scaling responsibly. Our goal is simple: help people save time and money, reduce stress, and feel confident navigating a system that too often works against them.
Why Work With Us
Granted is the consumer-first product for fighting medical bills and simplifying health benefits. We’re a small, high-trust team doing high-stakes work with real ownership and high standards. If that excites you, consider it Granted.
Gallery
Granted Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Engineering and CX roles are remote across the continental U.S. All other roles are NYC-based hybrid, working from our New York office four days per week with Fridays remote.
