Top Remote Customer Success & Experience Jobs in Lexington, KY

The role involves managing customer relationships, driving account retention, resolving issues, onboarding new customers, and sharing feedback internally.

Manage a book of cannabis brand clients to drive adoption, retention, and revenue through LeafLink's marketplace and financial solutions. Provide strategic guidance, training, cross-sell/upsell, track product issues, use Salesforce for account activity, and collaborate with Sales, Product, and Support to improve customer outcomes.

The Customer Enablement Program Lead will coordinate customer education and enablement initiatives, support cross-functional teams, and improve operational effectiveness.

The Account Manager will manage existing SaaS customer relationships, drive product adoption, renewals, and identify expansion opportunities, ensuring customer satisfaction and revenue growth.

The Sr. Account Manager will manage a portfolio of mid-market law firms, focusing on revenue growth, client retention, and strategic partnerships using deep legal technology expertise.

Manage long-term client relationships to ensure satisfaction and product adoption. Coach clients on SailPoint IdentityIQ and identity governance best practices, monitor account health, surface expansion opportunities, drive contract renewals, and provide strategic updates to internal stakeholders. Advocate for customers and resolve issues to maximize lifetime value.

Deliver technical training as a certified Fortinet Trainer, manage lab environments, and prepare students for certification exams while maintaining up-to-date knowledge of Fortinet solutions.

As a Patient Engagement Specialist I, you'll handle outbound calls to patients, educate them about services, and book appointments using communication skills and software tools.

Serve as primary relationship manager for airline clients and vendor couriers in baggage logistics. Oversee day-to-day vendor operations, enforce SLAs, lead QBRs, translate data into insights, handle escalations, and partner with Product and Engineering to implement AI-driven operational improvements.

As a Senior AI Controls Solutions Engineer, you'll operationalize Phaidra's AI solutions for enterprise data center customers, collaborating with teams to model facilities and define product requirements, applying deep knowledge of control systems and AI technologies.