Top Remote Operations & Support Jobs in Las Vegas, NV

Own day-to-day operational quality and performance across vendors and workflows. Track SLAs, analyze operational data, identify risks, recommend improvements, and drive corrective actions. Manage escalations, root-cause analysis, vendor enablement, SOPs, training materials, continuous improvement initiatives, and reporting dashboards. Partner with Product, Engineering, and Customer Success to resolve recurring issues and align operational performance with customer expectations. This is a hands-on individual contributor role in a distributed environment.

As Director of Network Operations, you will oversee operational management, process development, employee training, and financial performance while ensuring customer satisfaction and strategic growth.

Executes audits of insurance products, rates, configurations, compliance processes, billing, and documentation. Uses SQL and automated testing to identify errors, investigate root causes, produce data-driven findings, and support corrective actions and recalls. Coordinates resolution plans across product, compliance, IT, billing, and other teams, maintains automation tools, manages ServiceNow tickets, and communicates issues and remediation strategies to stakeholders.

Provides concierge customer support through email, chat, and phone; resolves product, service, and order issues; processes and validates purchase orders; guides customers through product selection and ecommerce use; provides order updates; generates Salesforce quotes; and collaborates with sales and technical teams while following QMS and ISMS requirements.

Provide first-line technical support for hospital PACS environments, troubleshooting customer issues, managing and documenting service requests, escalating complex problems, and ensuring regulatory compliance. Collaborate with senior engineers and cross-functional teams, communicate resolutions, maintain technical expertise, support installations and repairs, analyze root causes, and monitor service performance. This field-based role supports mission-critical healthcare technology customers across New England.

Own and maintain a 10-bay QNAP NAS and Dropbox Business integration for secure footage storage and collaboration. Responsibilities include configuring storage, managing remote access and permissions, establishing file workflows, creating and testing independent backups, troubleshooting systems, and documenting setup and recovery procedures. The role begins with a systems review and approved remediation, followed by ongoing maintenance and support.

Own customer-facing operations across data suppliers and AI labs, including activation, engagement, onboarding, contract and platform issue resolution. Build trust through customer conversations, coordinate internal blockers, and convert recurring feedback into improved processes, platform capabilities, communications, and lightweight workflow systems. The role requires strong judgment, organization, follow-through, CRM familiarity, and comfort working independently in a fast-paced startup environment.

Provide administrative support including scheduling, correspondence, communications handling, filing, travel and expense coordination, event support, office supply management, and cross-departmental assistance to maintain operational efficiency.

Supports ConnectWise partners by diagnosing, troubleshooting, documenting, and resolving software issues through email, phone, chat, cases, and remote sessions. Maintains product knowledge bases, manages support queues, escalates complex issues and software defects, communicates product updates, and collaborates with Engineering and other teams. Provides guidance to junior team members and helps partners identify operational improvements using business data.

Manage partnerships and sales operations by owning CRM data and reporting, coordinating partner onboarding and activations, building SOPs and automations, tracking partner performance, and supporting sales outreach and pipeline management to ensure flawless execution and scalable processes.