Top Remote Operations & Support Jobs in Las Vegas, NV

Owns the design, implementation, monitoring, and scaling of core operational workflows and processes. Identifies efficiency and automation opportunities, leads cross-functional initiatives with product, engineering, payer, and customer experience teams, and uses data analysis to drive actionable insights and business outcomes. The role serves as an operational bridge to product and data teams while supporting high-quality execution and company growth.

Provide empathetic customer support to healthcare providers and patients through email, live chat, and phone. Resolve approximately 40 daily operational and technical inquiries, explain Headway’s products and insurance practices, de-escalate challenging situations, and identify customer experience improvements. The role requires weekend availability, remote work from a quiet private workspace, and strong communication, judgment, problem-solving, and goal-oriented performance.

Supports go-to-market systems for Sales, Marketing, Customer Success, Renewals, and Deal Desk. Translates business needs into requirements, user stories, and acceptance criteria; manages intake and prioritization; leads UAT, defect triage, releases, and field communications. Leads CPQ evaluation and roadmap support, improves marketing and pipeline attribution, monitors Salesforce data quality, and documents processes and definitions. Partners closely with Salesforce IT and uses AI tools to accelerate analysis, documentation, and testing.

Leads Revenue Operations strategy, Salesforce systems, processes, data quality, and roadmap prioritization across direct, partner, and digital go-to-market teams. Manages and coaches RevOps analysts and administrators, oversees workflow documentation, supports CRM and CPQ implementations, and partners cross-functionally on trade-offs and scalable process improvements. The role requires extensive Salesforce and Revenue Operations experience, global organization support, and monthly travel for internal or team events.

Partner with enterprise financial firms to design and implement scalable practice management programs. Lead executive engagement, success roadmapping, content and curriculum development, and live facilitation. Drive adoption through program design, data-driven recommendations, and feedback to Product. Travel regularly to client sites and industry events to deliver sessions and represent Zocks as a subject-matter expert.

Leads a team managing ADA and PWFA accommodation claims, ensuring accurate, timely, compliant claim adjudication and strong customer service. Responsibilities include coaching employees, managing performance and workloads, reviewing claim files and calls, identifying process improvements, administering concurrent disability and leave claims, mitigating risk, and communicating operational updates. The role requires disability or absence management expertise, sound judgment, knowledge of applicable regulations, and effective stakeholder collaboration.

Manages event travel programs from post-sale planning through final billing, supporting travelers with booking changes, cancellations, fare information, and issue resolution across hotels, flights, cars, and rail. Builds client relationships, coordinates program objectives, maintains service documentation, supports account teams, and contributes to revenue and customer satisfaction. Requires strong travel booking, GDS, communication, multitasking, and customer service skills, with flexibility for nontraditional shifts.

Support Salesforce administration, configuration, automation, data quality, security, user permissions, and ticket triage. Translate business requirements into scalable solutions, maintain documentation, monitor platform processes, and collaborate with senior team members. The role also involves building and monitoring internal process automations using Claude.

Owns complex property subrogation recovery efforts, including investigation, liability evaluation, evidence preservation, expert and litigation strategy, vendor and counsel oversight, negotiation, reserving, and reporting. The role also trains claims adjusters, identifies high-value recovery opportunities, manages multi-state legal considerations, and improves the broader recovery program in a remote environment.

Own regional revenue operations for the Americas by managing forecasting, pipeline analysis, performance reporting, CRM data quality, dashboards, business reviews, territory planning, and sales process improvements. Partner with sales and cross-functional leaders to improve revenue performance, standardize operations, and implement AI-assisted workflows and automation. Use Salesforce, Gong, Claude, and analytical models to provide actionable insights and improve forecast accuracy.

Conduct empathetic live conversations with clients who canceled, missed appointments, or disengaged from care. Help clients rebook, rematch with providers, understand platform tools, and navigate payor-specific programs. Document interactions for handoffs, collaborate with clinical and operations teams, resolve escalations, identify engagement barriers, and contribute to improvements in the client care experience while meeting outreach and productivity goals.