Top Remote Operations & Support Jobs in Kansas City, MO

Provide escalated Azure cloud support and incident management, troubleshoot high-priority incidents, administer Windows/Linux servers and hypervisors, implement IaC and automation (PowerShell, Bicep), manage networking/security (firewalls, VPNs, load balancing), ensure compliance (FedRAMP, NIST, HIPAA, PCI-DSS), maintain runbooks/documentation, and participate in on-call rotation including nights and weekends.

Support credentialing and security-clearance administrative processes for government contracts: collect and verify paperwork, coordinate fingerprints and scheduling, track submission pipeline, communicate with applicants, meet accuracy targets, and attend required trainings.

Create, conform, translate, proofread and QC subtitle files (English→Khmer) using Pixelogic's cloud subtitling tools. Follow client style guides and in-house glossaries, handle rejections/corrections, meet tight deadlines, and maintain confidentiality across varied media projects.

Serve as the first point of contact for employees and visitors, manage the reception desk and shared admin mailbox, handle incoming/outgoing mail and couriers, organize meeting room bookings and meeting logistics (including catering and visitor coordination), and order and monitor office and kitchen supplies to maintain a professional, well-stocked workplace.

First-line participant support for retirement accounts via Intercom and phone; guide account setup, enrollments, deferrals, rollovers, withdrawals, and loans; resolve issues end-to-end and escalate when needed; build support content and AI-powered tooling; coordinate money movements and external custodial/vendor partners; surface recurring problems to product and engineering; own support quality, response times, and tone.

Lead regional operations for a multi-state personal injury region, owning regional P&L, coordinating intake through settlements, prioritizing high-ROI issues, routing escalations to platform teams, launching new states, building capacity models and KPIs, and coaching/managing an operations lead and state managing attorneys to drive performance and consistency.

Provide remote administrative support and Salesforce CRM administration: maintain accurate customer records, generate reports and dashboards, manage calendars and documents, coordinate cross-functional tasks, improve processes, and support ad hoc reporting and user requests to ensure operational efficiency.

Lead end-to-end business-process transformation: diagnose operational friction across functions, design future-state workflows and business rules, translate requirements for Product/Tech/Data, drive pilot-to-rollout adoption, and measure sustained business impact.

Administer and secure servers in a hybrid multi-OS environment. Analyze systems for best practices, remediate security issues, perform root-cause analysis, support physical and virtual infrastructure, and collaborate on systems/process improvements and special projects.

Lead and scale a Support Engineering team handling complex API and payments issues, own incident response and SLAs, build operational processes, drive metrics and automation, partner cross-functionally, and hire and develop team members.