Top Remote Operations & Support Jobs in Kansas City, MO

Work closely with company founders to execute go-to-market strategies, improve operational processes, grow client and partner communities, and implement AI-driven solutions. The role involves managing go-to-market pipelines end to end, coordinating cross-functional initiatives, and adapting within a fast-paced startup environment.

Owns the operational and technical foundation of a multitenant digital contact center. Responsibilities include CCaaS administration, IVR architecture, conversational and agentic AI development, digital forms, knowledge management, client implementations, vendor management, incident response, operational reporting, and team leadership. The manager translates client requirements into system configurations, governs releases and readiness, supports financial institution clients, and directs an Operational Readiness Analyst.

The Linux Systems Administrator will maintain and troubleshoot Linux systems, support network services, and work on systems integration while collaborating with infrastructure teams.

Advise customers on email deliverability, diagnose authentication, infrastructure, reputation, blocklist, spam trap, and engagement issues, and lead complex cases through resolution. Partner with Engineering, Customer Success, and Technical Support; identify acceptable-use violations; coach internal teams; and develop documentation, training, processes, and scalable customer resources.

Support 2–3 senior leaders through executive coordination, project management, client contracting and invoicing, business development research, calendar and travel management, expense reporting, meeting coordination, milestone tracking, and preparation of client-ready documents. The role requires proactive organization, strong client service, confidentiality, independent judgment, and proficiency with Microsoft Office, Teams, SharePoint, and Salesforce in a fully remote environment.

Supports and administers mortgage technology platforms, including loan origination and related workflow applications. Troubleshoots incidents, access, configuration, integration, and production issues; analyzes business and compliance requirements; coordinates enhancements, testing, releases, vendors, and internal IT partners. Maintains documentation, supports user onboarding and training, identifies process improvements, and helps ensure mortgage systems remain reliable, compliant, efficient, and aligned with operational needs.

Provides executive leadership for end-to-end mortgage operations across retail and wholesale channels. Leads operational transformation through process redesign, AI, automation, performance management, technology optimization, and workforce planning. Oversees processing, underwriting, appraisal, closing, funding, post-closing, securitization diligence, compliance, quality, capacity, and customer experience. Partners with Technology, Product, Risk, Finance, Capital Markets, and Compliance to reduce costs and cycle times while scaling operations within existing headcount.

Own the incident queue for a digital dermatology platform, resolving L0 technical support issues, triaging tickets, and escalating complex problems to engineering with clear reproduction details. Build AI-assisted runbooks and knowledge-base articles, analyze incident trends, and improve resolution rates. Troubleshoot using logs, browser developer tools, and read-only SQL queries. The role is fully remote and supports mission-critical healthcare workflows.

Serve as primary contact for royalty/interest owners: respond to inquiries, research and resolve ownership issues, maintain ownership records, coordinate stakeholder communications, and produce audit-ready letters and reports on project timelines.

Supports the Executive Director of Advancement and Advancement team through executive administration, calendar management, donor and prospect database support, fundraising reporting, event planning, correspondence, documentation, meeting notes, inventory, and logistics. The role requires strong organization, communication, confidentiality, judgment, multitasking, and proficiency with office productivity tools and CRM systems. Occasional evening and weekend event work is required.