Top Remote Operations & Support Jobs in Kansas City, MO

Leads FreshBooks’ Payments and Financial Services business, owning operating cadence, TPV and revenue forecasting, P&L impact, pricing, partner relationships, payment operations, risk, compliance, and strategic initiatives. Drives execution across Product, Engineering, Marketing, Sales, Operations, Support, and Risk while managing processors, networks, BNPL partners, payouts, reconciliation, PayFac controls, and customer pricing. Develops near-term strategy, supports annual planning, and delivers executive recommendations and measurable commercial outcomes.

Handles inbound and outbound customer communications to secure the return of rental equipment, resolve inquiries and complaints, document interactions, update customer files, and escalate unresolved issues. The role also supports client retention, converts eligible clients to private pay customers, identifies process improvements, and meets productivity and quality goals.

Provides customer and technical support through phone, email, help desk tickets, reports, and device maintenance signals. Resolves basic technology issues, guides customers through troubleshooting, documents calls and service requests, routes complex issues, and maintains service-level and quality standards. Works collaboratively with experienced team members while learning company processes, device functionality, and support procedures.

Administers and modernizes three SharePoint sites, manages accessible digital content, supports users, troubleshoots issues, and improves Microsoft 365 workflows. The specialist creates knowledge-management resources, trains personnel, supports newsletter publication and shared-mailbox transitions, applies Section 508 accessibility principles, and coordinates technical escalations. The role helps maintain reliable patient-safety information and continuity during staff transitions.

Leads regional response to active data center incidents, establishing objectives, coordinating technical and operational teams, managing escalations, and driving events through mitigation, restoration, and closure. The role maintains clear stakeholder communications, coordinates root cause analysis, and supports post-incident reporting for customer communications.

Provides first-line customer support and personalized training for MIM clinical imaging software. Diagnoses and resolves software issues remotely, assists hospitals and clinical staff, trains internal and cross-functional teams, collaborates on complex solutions, communicates customer insights to product and quality teams, and contributes to operational improvements.

Supports commercial contract implementation, administration, customer account setup, master data maintenance, quality control, and issue resolution. Partners with cross-functional teams on system enhancements, UAT, process improvements, audits, training, and operational excellence initiatives. Maintains contract accuracy, compliance, customer eligibility, and documentation while supporting account workflows and continuous improvement activities.

Lead the launch and ongoing delivery of enterprise payer enrollment accounts. Build teams, workflows, reporting, metrics, and client operating rhythms; manage SLA performance, quality, escalations, offshore and vendor teams, client relationships, and account economics. Partner with Product and Engineering to automate processes, improve productivity, reduce costs, and scale successful operating models across additional enterprise clients.

Processes and validates customer orders accurately and efficiently, resolving pricing, SKU, shipping, system, and information issues. Coordinates with customers, dealers, sales, customer service, and distribution teams to support timely fulfillment. Maintains order quality, meets productivity KPIs, supports ISO audits, improves processing workflows, and assists with cross-training and onboarding in a fast-paced environment.

Own Civic Marketplace’s commercial and operational engine as a hands-on, near-cofounder-level leader. Responsibilities include connecting product, operations, and commercial teams; managing dashboards, reporting, and performance; owning P&L and business outcomes; developing the business model; setting priorities; building public-sector customer trust; and hiring and coaching leaders. The role requires strong quantitative judgment, early-stage operating experience, pragmatism, and comfort with ambiguity.

Provides frontline technical and product support to customers by diagnosing issues, troubleshooting Java-based applications, managing tickets within SLA requirements, and escalating complex problems. The role involves SQL and log analysis, customer communication, knowledge-base documentation, reusable scripting, and cross-functional collaboration. It also supports continuous process improvement and requires flexible availability across time zones for remote US team collaboration.

Supports administration, configuration, security, troubleshooting, testing, integrations, and optimization of the Yardi platform. The role provides functional support to Accounting, Finance, Operations, Asset Management, Construction, and IT teams; manages access and SOX controls; uses SQL/YSQL for data validation; supports upgrades, releases, migrations, and implementations; and maintains documentation, testing evidence, and procedures.