Top Remote Operations & Support Jobs in Kansas City, MO

Supports education technology service delivery for public-sector clients. Responsibilities include investigating client issues, coordinating resolutions, gathering requirements, documenting processes, analyzing workflows, supporting software enhancements, participating in user acceptance and regression testing, and assisting with releases, change management, and feature adoption. The role is intended for early-career professionals with strong analytical, communication, problem-solving, and learning skills.

Handles customer inquiries, complaints, and service issues through phone, email, chat, and social media. Researches concerns, provides resolutions, applies retention strategies, escalates issues when needed, maintains CRM records, collaborates on customer escalations, and identifies root causes. Requires strong written and verbal communication, customer service experience, remote call center experience, CRM and telephony familiarity, and proficiency with Microsoft Office. Automotive experience and a bachelor’s degree are preferred.

Leads revenue analytics and planning across multiple brands, products, and sales motions. Owns forecasting methodology, capacity and quota planning, compensation modeling, funnel metrics, annual GTM planning, scenario analysis, and executive and board reporting. Advises CRO and CEO, leads the analytics team, improves Salesforce data standards, and uses AI and automation to scale reporting and forecasting.

Leads the firm's internal IT infrastructure, cybersecurity, endpoint management, identity and access systems, vendor relationships, technology lifecycle, and remote workforce support. Oversees Microsoft 365, Entra ID, Intune, SharePoint, Teams, device deployment, patching, compliance, incident response, onboarding and offboarding processes, technology policies, and strategic technology planning. Partners with leadership on security reviews, automation, AI tools, disaster recovery, and technology projects while independently resolving technical issues and building scalable IT operations.

Leads enterprise process architecture, value-stream optimization, operational re-engineering, and cross-functional workflow improvement. Designs target operating models, maps current and future processes, identifies bottlenecks, defines business and system requirements, and partners with Operations, Field Services, Go-To-Market, Product, Technology, and executive leaders. Establishes process standards and governance, supports platform migrations and global expansion, and develops continuous-improvement capabilities across matrixed teams.

Provides remote and onsite IT support for distributed employees, troubleshooting hardware, software, accounts, connectivity, AV equipment, and collaboration tools. Manages help desk tickets, onboarding and offboarding, identity and access tasks, endpoint imaging and patch verification, asset tracking, documentation, and escalations. Partners with Security and IT Engineering on device compliance and access controls while maintaining strong customer service and process discipline.

The Revenue Operations Director partners with the Chief Customer Officer to drive planning, forecasting, executive reporting, KPI development, operational reviews, and cross-functional transformation. The role improves growth, profitability, customer experience, and organizational effectiveness through dashboards, governance, process scaling, AI-enabled automation, and data-driven decision-making. It also supports investment planning, acquisitions, organizational changes, and operational readiness while influencing senior stakeholders across the business.

Provides remote administrative support to leadership, including calendar management, meeting scheduling, travel arrangements, expense tracking, event planning, project coordination, presentations, and cross-functional communication. The role manages confidential information, supports People Operations, and helps leaders stay organized in a fast-paced environment while using Google Workspace and AI tools to improve efficiency.

Own the product operations operating model from launch through scale. Build SOPs, exception taxonomies, escalation paths, metrics, and operational workflows; work directly in customer operations to identify failure patterns and automation opportunities; investigate unproductized processes; and translate operational insights into product and engineering priorities.

Leads cargo claims operations, managing a portfolio of 90+ active and complex high-value claims. Responsibilities include claim investigation, documentation, negotiation, salvage and recovery decisions, insurance coverage administration, regulatory reporting, deadline management, process improvement, and mentoring claims staff. The role works with customers, shippers, carriers, consignees, and agents while ensuring accurate and compliant claim resolution.