Top Remote Operations & Support Jobs in Kansas City, MO

Leads enterprise application and developer platforms, service reliability, ITSM, major incident management, configuration and asset management, technology lifecycle, IAM operations, compliance remediation, and platform governance. Manages director-level leaders, outsourced service providers, sourcing strategy, performance metrics, financial planning, executive communications, and continuous improvement across infrastructure service towers.

Investigates, evaluates, and settles complex workers’ compensation claims. Determines coverage, liability, compensability, reserves, payments, subrogation, and recovery opportunities. Coordinates investigations and litigation strategy with legal counsel, prepares claims reports, participates in reviews, and ensures timely, equitable settlements within authority limits. Provides training and mentorship to new hires while managing claims independently and applying sound judgment to unusual or difficult cases.

Lead and build BROADMIND's operations: create scalable processes, ensure legal/regulatory compliance, oversee day-to-day operations, analyze data to guide decisions, negotiate contracts, identify growth and partnership opportunities, and shape company culture while working closely with the CEO and executive team in a hands-on, zero-to-one environment.

Supports the General Counsel, Chief Compliance Officer, and their teams through complex calendar management, meeting and travel coordination, executive communications, presentation preparation, expense processing, deadline tracking, and confidential administrative support. The role requires strong judgment, discretion, organization, communication, and technical proficiency while coordinating across stakeholders and supporting special projects in a fast-paced environment.

Supports and improves Quality Assurance programs within contact center operations. The role uses speech analytics, call monitoring, process testing, and Five9 reporting to identify quality, compliance, customer experience, and operational risks. Responsibilities include building analytics queries, automated compliance monitoring, dashboards, test plans, documentation, and actionable recommendations. The analyst partners with Operations, Compliance, Training, Risk, Technology, and leadership to improve monitoring standards, data accuracy, processes, and customer interactions.

Provide technical support and case management for GE Vernova customers, investigating and reproducing equipment issues, recommending repairs or replacements, and driving escalated cases to resolution. Maintain customer, quality, CRM, and ERP records; prepare case metrics and customer reports; document technical resolutions; coordinate with product-line teams; and support training and knowledge development. The role requires engineering or technical credentials, at least five years of monitoring and diagnostics experience, and flexibility for on-call support.

Manages global service desk operations, including 24/7 coverage, KPI and SLA performance, ticket accountability, escalations, customer support, and technical problem resolution. Leads service desk staff through coaching, training, performance reviews, and development planning. Maintains SOPs and documentation, improves service delivery, supports customer relationships, and provides technical leadership across MSP operations.

Executive leader responsible for developing and executing franchise operations strategy, improving franchisee profitability and performance, scaling operational support, managing budgets and P&L accountability, leading organizational transformation, and building high-performing operations teams. The role partners cross-functionally with franchise development, marketing, finance, technology, human resources, and shared services while overseeing governance, risk management, operational standards, and continuous improvement across a growing franchise network.

Leads operations for an industrial automation business, overseeing safety, compliance, financial performance, business development, client relationships, project execution, and continuous improvement. Supervises and develops employees, manages operational and financial activities including estimating, bidding, contracting, scheduling, job costing, and construction management, and presents performance metrics to executives. Requires frequent customer and field-team travel across the United States.

Provides Tier II technical support for application, hardware, network, operating system, cloud, and mobile device issues. Responsibilities include troubleshooting escalated incidents, managing user accounts and permissions, administering IT systems, documenting solutions, monitoring system performance and security, mentoring junior staff, and supporting deployments, upgrades, and network projects. The role also analyzes incident trends and communicates technical solutions to users.