Essential Responsibilities:
Contract Implementation & Administration
- Accurately implement and maintain independent customer and Group Purchasing Organization (GPO) agreements in accordance with established business requirements and standard operating procedures.
- Perform quality control reviews to validate contract setup, pricing, and customer eligibility, ensuring compliance and minimizing operational risk.
- Monitor and resolve contract implementation issues while maintaining high levels of accuracy and service excellence.
New Account Setup & Customer Data Management
- Process New Account Request (NAR) workflows and ensure accurate customer master data is maintained across all applicable business systems.
- Coordinate account setup, maintenance, and data governance activities to support contract execution and customer onboarding.
- Partner with internal stakeholders to investigate and resolve customer and account-related discrepancies.
Quality & Operational Excellence
- Execute quality control processes to ensure data accuracy, contract compliance, and operational consistency.
- Identify process gaps and recommend solutions that improve efficiency, standardization, and customer experience.
- Support audits, documentation reviews, and process governance activities.
Project & Continuous Improvement Support
- Participate in cross-functional business initiatives, process improvement efforts, and system enhancement projects.
- Support project activities including requirements gathering, testing, user acceptance testing (UAT), training, implementation, and post-launch support.
- Contribute to Lean, Kaizen, and operational excellence initiatives that drive productivity and process simplification.
Cross-Functional Collaboration
- Build strong partnerships with Commercial Sales, Commercial Operations, Customer Service, Contracting, GPO Administration, and Business Process Excellence teams.
- Serve as a trusted operational resource by providing timely support, issue resolution, and expertise related to contract administration processes.
- Collaborate across teams to support strategic business objectives and ensure successful execution of customer agreements.
Essential Qualifications:
- Effective communicator with experience partnering with multiple stakeholders to resolve issues and support customers.
- Experience supporting system enhancements, User Acceptance Testing (UAT), process improvements, and operational excellence initiatives focused on efficiency and standardization.
- Strong organizational, analytical, and problem-solving skills with a high attention to detail and ability to manage competing priorities.
- Proficiency with business systems and tools such as SAP, Docusign, Microsoft Office, and other enterprise applications.
- Ability to support projects by assisting with planning, testing, training, implementation, and ongoing process optimization.
- Proven ability to manage multiple operational processes such as vendor onboarding, account maintenance, and mailbox management.
Preferred Qualifications:
- Bachelor's degree or Associate’s degree with equivalent work experience preferred.
- Experience in contract administration, commercial operations, customer support, or related business functions.
- Knowledge of contract implementation, customer account setup, process improvements, audits, and managing multiple priorities in a fast-paced environment.
- Experience implementing customer agreements and pricing programs, ensuring accuracy and compliance.
- Some knowledge of quality control reviews, document management, approval workflows, and electronic records administration.
- Experience with GPOs, healthcare contracting, wholesaler operations, or commercial operations processes preferred.
- Project management experience preferred.
#LI-Remote
#LI-TM2
We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $78,400.00-$117,600.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.Additional InformationGE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.
Relocation Assistance Provided: No
Skills Required
- Effective communication and ability to partner with multiple stakeholders to resolve issues and support customers
- Experience supporting system enhancements, User Acceptance Testing, process improvements, and operational excellence initiatives
- Strong organizational, analytical, and problem-solving skills with high attention to detail and ability to manage competing priorities
- Proficiency with SAP, DocuSign, Microsoft Office, and other enterprise applications
- Ability to support project planning, testing, training, implementation, and ongoing process optimization
- Ability to manage operational processes such as vendor onboarding, account maintenance, and mailbox management
- Bachelor's degree or Associate's degree with equivalent work experience
- Experience in contract administration, commercial operations, customer support, or related business functions
- Knowledge of contract implementation, customer account setup, process improvements, audits, and managing multiple priorities
- Experience implementing customer agreements and pricing programs while ensuring accuracy and compliance
- Knowledge of quality control reviews, document management, approval workflows, and electronic records administration
- Experience with GPOs, healthcare contracting, wholesaler operations, or commercial operations processes
- Project management experience
GE Healthcare Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about GE Healthcare and has not been reviewed or approved by GE Healthcare.
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Healthcare Strength — Healthcare coverage is portrayed as comprehensive, including medical, dental, and vision options with HSA-eligible choices and preventive care coverage. Mental health and well-being support programs are also emphasized as part of the overall package.
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Retirement Support — Retirement support is described as meaningful, with a 401(k) match and additional programs such as student-loan matching in some descriptions. Legacy pension and retiree medical obligations for certain closed groups also signal continued support for long-tenured populations.
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Strong & Reliable Incentives — Variable and role-linked earning opportunities appear attractive in some job families, including high on-target earnings potential in certain sales roles. Additional role-based perks like company cars and travel-related reimbursements further increase the perceived value of total rewards in those positions.
GE Healthcare Insights
What We Do
Every day millions of people feel the impact of our intelligent devices, advanced analytics and artificial intelligence. As a leading global medical technology and digital solutions innovator, GE Healthcare enables clinicians to make faster, more informed decisions through intelligent devices, data analytics, applications and services, supported by its Edison intelligence platform. With over 100 years of healthcare industry experience and around 50,000 employees globally, the company operates at the center of an ecosystem working toward precision health, digitizing healthcare, helping drive productivity and improve outcomes for patients, providers, health systems and researchers around the world. We embrace a culture of respect, transparency, integrity and diversity.
