Top Remote Operations & Support Jobs in Kansas City, MO

Manage pre- and post-award contract administration for sponsored research, ensuring compliance with federal and agency regulations, budget monitoring, recordkeeping in university systems, and serving as liaison among investigators, administration, and sponsors.

Lead end-to-end member and customer experience across Care, Customer Success, and Print/Ship Operations. Set multi-year operating model, own budget and unit economics, build and manage leadership teams, drive service levels and fulfillment throughput, manage vendor strategy, own technology and analytics roadmaps, and represent the function in executive reviews, client QBRs, and new business pursuits.

Senior technical owner for enterprise support: reproduce and resolve complex issues end-to-end, define SLAs/severity/escalation, hand off clear tickets to engineering, build KB and onboarding, and synthesize product feedback.

The Technical Implementation Manager coordinates the client implementation process, leading discovery sessions, designing solutions, training teams, and ensuring successful project execution across multiple stakeholders.

The Director of Launch Management is responsible for ensuring operational readiness and accountability for every product launch, maintaining the Launch Calendar, coordinating cross-functional teams, providing visibility on launch status, and driving continuous improvement in the launch process.

Provide Tier 2 technical support and escalations for Tailscale customers: troubleshoot complex networking and SSO issues, manage ticket SLAs, mentor Tier 1, collaborate with Product/Eng, and contribute to documentation and recurring friction elimination.

Lead strategy and operations for Airbnb's ticketing business, owning supply activation, tickets sold, GBV, and guest experience. Drive cross-functional priorities with product, marketing, supply, finance, and partnerships using market intelligence, financial modeling, and growth levers to scale the business.

Lead global hotels acquisition revenue operations: define acquisition strategy, own end-to-end funnel, optimize lead prioritization and onboarding handoffs, design incentive and quota programs, forecast and capacity plan, build analytical models, and partner cross-functionally to scale performance.

Provide advanced remote customer support for DoD supercomputing centers: install, build, verify, and optimize applications and containers on HPC systems, assist users compiling and debugging code, identify usable software, develop SOPs/ConOps and workflows, and coordinate with administrators, Tier 3 specialists, and vendors to meet mission requirements.

Own and operate monthly commission processes, design and administer comp plans and SPIFs, draft compensation policy, manage commission tooling implementations, resolve disputes, and produce compensation analytics and reporting to ensure fair, scalable GTM incentives.

Support and guide providers through state, district, and organizational compliance processes; maintain accurate provider records and internal systems; research compliance requirements; create provider resources; serve as compliance point of contact and provide cross-functional support to Clinical, Finance, and Business Operations.

Resolve escalated technical issues from frontline support for a SaaS product, provide direct customer solutions, and act as Voice of the Customer to Product and Engineering. Create documentation and troubleshooting resources, work with APIs/JSON/SQL/TCP-IP and issue trackers, and collaborate across teams to improve systems and reduce engineering load.