Top Remote Operations & Support Jobs in Kansas City, MO

Support onboarding/offboarding, manage access and IT asset inventory, provide first-level support for internal SaaS and ticketing systems, monitor dashboards/logs, troubleshoot and escalate incidents, maintain documentation and runbooks, and assist AI/ML and engineering teams with tool access.

Coordinates provider follow-up, administrative outreach, data collection, documentation, and record maintenance. Tracks onboarding status, missing information, provider contacts, meetings, and action items while ensuring accurate, consistent, and auditable records in Filevine and related systems. Supports provider relations staff with scheduling, materials, reporting, phone coverage, and issue escalation. Requires strong organization, written communication, data-entry accuracy, follow-through, and comfort working independently in a remote environment.

Leads enterprise application and developer platforms, service reliability, ITSM, major incident management, configuration and asset management, technology lifecycle, IAM operations, compliance remediation, and platform governance. Manages director-level leaders, outsourced service providers, sourcing strategy, performance metrics, financial planning, executive communications, and continuous improvement across infrastructure service towers.

Provides administrative and logistical support for Safety and Compliance Committees. Coordinates virtual meetings, agendas, presentations, minutes, transcriptions, recordings, and public summaries. Maintains committee rosters, records, procedures, dashboards, trackers, manuals, and reports while monitoring milestones and deliverables. Responds to stakeholder information requests and communicates committee activities to HRSA, OPTN leadership, committee members, contractors, and government entities. The role requires strong organization, documentation, communication, and records-management skills.

Supports Department of the Navy HR and EEO operations through business process analysis, requirements documentation, SharePoint management, dashboard and report development, workflow design, testing, data analysis, and leadership briefings. Uses Cognos BI, Qlik Sense, Databricks, and DON analytics tools to produce HR metrics, scorecards, reports, and visualizations. Provides functional support for EEO systems and assists with OPM and DoD reporting requirements. This is a remote role requiring U.S. citizenship and a favorable NACI or ANACI background investigation.

Manages Safety and Compliance Committee operations, including member rosters, appointments, onboarding, training records, conflict-of-interest logs, SME coordination, SOP implementation, reporting, and meeting support. The role maintains accurate governance documentation, coordinates with HRSA, OPTN contractors, internal teams, and committee members, and ensures compliance with oversight requirements and established operational plans.

Investigates, evaluates, and settles complex workers’ compensation claims. Determines coverage, liability, compensability, reserves, payments, subrogation, and recovery opportunities. Coordinates investigations and litigation strategy with legal counsel, prepares claims reports, participates in reviews, and ensures timely, equitable settlements within authority limits. Provides training and mentorship to new hires while managing claims independently and applying sound judgment to unusual or difficult cases.

Lead and build BROADMIND's operations: create scalable processes, ensure legal/regulatory compliance, oversee day-to-day operations, analyze data to guide decisions, negotiate contracts, identify growth and partnership opportunities, and shape company culture while working closely with the CEO and executive team in a hands-on, zero-to-one environment.

Supports the General Counsel, Chief Compliance Officer, and their teams through complex calendar management, meeting and travel coordination, executive communications, presentation preparation, expense processing, deadline tracking, and confidential administrative support. The role requires strong judgment, discretion, organization, communication, and technical proficiency while coordinating across stakeholders and supporting special projects in a fast-paced environment.

Supports and improves Quality Assurance programs within contact center operations. The role uses speech analytics, call monitoring, process testing, and Five9 reporting to identify quality, compliance, customer experience, and operational risks. Responsibilities include building analytics queries, automated compliance monitoring, dashboards, test plans, documentation, and actionable recommendations. The analyst partners with Operations, Compliance, Training, Risk, Technology, and leadership to improve monitoring standards, data accuracy, processes, and customer interactions.

Provide technical support and case management for GE Vernova customers, investigating and reproducing equipment issues, recommending repairs or replacements, and driving escalated cases to resolution. Maintain customer, quality, CRM, and ERP records; prepare case metrics and customer reports; document technical resolutions; coordinate with product-line teams; and support training and knowledge development. The role requires engineering or technical credentials, at least five years of monitoring and diagnostics experience, and flexibility for on-call support.

Manages global service desk operations, including 24/7 coverage, KPI and SLA performance, ticket accountability, escalations, customer support, and technical problem resolution. Leads service desk staff through coaching, training, performance reviews, and development planning. Maintains SOPs and documentation, improves service delivery, supports customer relationships, and provides technical leadership across MSP operations.